Client Advisor

Breitling China Limited; Hong Kong Island; Sur place; HKD 201 000 - 312 000; Plein temps

Résumé du poste

Breitling China Limited is seeking a Client Advisor for our Hong Kong Boutique to drive turnover and uphold the luxury brand experience. You will maintain store presentation, manage daily operations, and build a loyal customer base by delivering exceptional service.

You will develop product knowledge, participate in events, and contribute to the Breitling heritage narrative with customers in a premium retail environment.

Qualifications

• Experience in luxury retail and delivering service at premium brands.
• Ability to engage customers and build relationships in a high-end boutique.
• Knowledge of Breitling products and horology is a plus.

Responsabilités

• Achieve monthly and yearly turnover and KPI targets set by the Boutique Manager.
• Maintain decoration of the Boutique and display of merchandises in accordance with visual directives.
• Maintain the Boutique in perfect condition.
• Perform the Boutique daily operations.
• Reorder merchandises and customer orders.
• Acquire knowledge of the products and their availability, technical particularities on horology, the Breitling history, competitors in luxury industry, and share his/her knowledge with the customers.
• Deliver Company’s customer service standards and co-develop the customer database.
• Attend and assist in customer events.
• Respond to customer complaints and comments.

Connaissances

Customer service

Visual merchandising

Retail sales

Product knowledge

Description du poste

Achieve monthly and yearly turnover and KPI targets set by the Boutique Manager.

Maintain decoration of the Boutique and display of merchandises in accordance with visual directives and presentation standards.

Maintain the Boutique in perfect condition.

Perform the Boutique daily operations.

Reorder merchandises and customer orders.

Acquire knowledge of the products and their availability, technical particularities on horology, the Breitling history, competitors in luxury industry, and share his/her knowledge with the customers.

Deliver Company’s customer service standards and co-develop the customer database.

Attend and assist in customer events.

Respond to customer complaints and comments.

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Client Advisor?
• Do you have experience working towards targets and KPIs?
• Do you have customer service experience?
• Do you have visual merchandising experience?
• How many years' experience do you have in the retail industry?