User Experience jobs in United States

Business Support Analyst

Join a leading global organization in the Heavy Equipment / Manufacturing sector. We are seeking a dedicated Business Support Analyst to drive the digital transformation of core order management processes. This is an exciting opportunity to act as the essential link between operational business stakeholders and global IT teams.

Location: Desford Area, Leicester, UK

Contract: 12 Months (potential for extension)

Working Hours: 08:00 - 17:00 (Core, flexibility offered)

Pay rate: £18-20 per hour

You will be responsible for providing critical support and driving continuous improvement for the complex product order-to-delivery lifecycle.

• System Support & Maintenance: Provide advanced daily system support for all current and new digital Order Management Systems and solutions.
• Digital Transformation: Identify and execute opportunities to automate and simplify manual processes using modern digital tools, leveraging solutions like PowerBI.
• Business/IT Liaison: Translate business requirements (Order-to-Delivery) into functional process and IT specifications, coordinating work delivery with globally located IT support teams.
• Project Participation: Actively participate in global cross‑functional projects, providing support for blueprinting, testing (UAT/SIT), Go Live, and Post Hypercare phases for new system deployments (e.g., ERP rollouts).
• Invoicing & Compliance: Support invoice‑related queries from customers/dealers, manage inter‑company invoicing adjustments, and process compliance documentation (e.g., certificates of origin).
• Process Improvement: Champion Lean thinking and methodologies to drive efficiency across work processes.
• Training & Documentation: Train users on new digital platforms and create/maintain system and local business support documentation.

• Bachelor's degree in Business, Supply Chain, IT, Engineering, or Marketing (or equivalent experience).
• Minimum 1 year of Project Management experience.
• Technical Systems Expertise
• Strong working knowledge of Order Management Systems/Processes (related to prime products, engines, or parts).
• 1+ years of ERP system user experience specifically within ordering/supply chain modules (e.g., SAP user experience).
• Experience using modern CRM systems in a Sales/Order context.
• Proficiency in PowerBI project creation/maintenance.
• Experience with digital orders, reporting, and automation tools.
• Business & Analytical Acumen
• Strong understanding of Order processes and related invoicing and compliance requirements.
• Previous experience with Dealer and/or Customer Orders Support.
• Experience with Lean principles and participating in process improvement projects.
• Advanced analytical, planning, and organizational skills.
• Ability to work effectively with international and cross‑cultural teams.

This is an excellent chance to contribute to large‑scale digital initiatives within a global leader. Apply today!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.