Retail Travel Consultant

Travel Trade Recruitment Limited; England; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading travel agency is looking for a Retail Travel Consultant to join their team in Surrey. This role involves assisting customers in planning and booking travel arrangements while ensuring top-notch customer service. The ideal candidate should have experience in retail or travel sales, along with a passion for travel. Responsibilities include providing expert travel advice, planning holidays, and achieving sales targets. The agency considers part-time options, offering a fantastic opportunity in a vibrant workplace.

Qualifications

• Preferred but not essential: qualification in Travel and Tourism.
• Experience in a retail or travel sales environment is required.
• Knowledge of global travel destinations and practices is essential.

Responsibilities

• Provide expert travel advice and guidance to customers.
• Plan and book holidays, including flights, accommodation, and excursions.
• Handle face-to-face and online queries.

Skills

Excellent communication skills

Knowledge of global travel destinations

Sales experience

Education

Travel and Tourism qualification

Job description

Retail Travel Consultant required to work in this upmarket travel agency in a very affluent area in Surrey (would consider part time). To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.

Key Responsibilities

• Provide expert travel advice and guidance to customers.
• Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.
• Handle both face-to-face and online / telephone enquiries.
• Offer tailored travel solutions to meet customers' needs and budgets.
• Upsell travel-related products such as insurance, tours, and upgrades.
• Stay informed about industry trends, destinations, visa requirements, and travel regulations.
• Maintain customer records and manage bookings using internal systems.
• Resolve customer queries and complaints in a timely and professional manner.
• Meet individual and team sales targets and KPIs.
• Participate in training, familiarisation trips, and promotional events.

Qualifications and Experience

• Travel and Tourism qualification (preferred but not essential).
• Previous experience in a retail or travel sales environment
• Knowledge of global travel destinations and travel industry practices.

Skills and Competencies

• Excellent communication and in...