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General Manager, Visitor Centre & Café Growth Lead
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General Manager, Visitor Centre & Café Growth Lead
Job summary
A family-run skincare company in Fort William is seeking an experienced General Manager to lead the daily operations of their successful Visitor Centre and Larder Café. Responsibilities include managing a skilled team, ensuring excellence in service, tracking key performance indicators, and identifying growth opportunities in retail and hospitality. The ideal candidate will have a strong background in management, customer service, and compliance, making a real impact on the local tourism sector.
Qualifications
- Proven experience in a managerial role within retail or hospitality.
- Strong understanding of KPIs and performance management.
- Ability to coach and develop a multi‑skilled team.
Responsibilities
- Lead daily operations ensuring great service and smooth delivery.
- Oversee rotas, stock, and merchandising standards.
- Own key site KPIs and report on performance.
- Identify and deliver growth opportunities.
- Ensure compliance with Health and Safety and HR processes.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.