General Manager, Visitor Centre & Café Growth Lead

HIJOBS; Fort William; On-site; GBP 30,000 - 40,000; Full time

Job summary

A family-run skincare company in Fort William is seeking an experienced General Manager to lead the daily operations of their successful Visitor Centre and Larder Café. Responsibilities include managing a skilled team, ensuring excellence in service, tracking key performance indicators, and identifying growth opportunities in retail and hospitality. The ideal candidate will have a strong background in management, customer service, and compliance, making a real impact on the local tourism sector.

Qualifications

• Proven experience in a managerial role within retail or hospitality.
• Strong understanding of KPIs and performance management.
• Ability to coach and develop a multi‑skilled team.

Responsibilities

• Lead daily operations ensuring great service and smooth delivery.
• Oversee rotas, stock, and merchandising standards.
• Own key site KPIs and report on performance.
• Identify and deliver growth opportunities.
• Ensure compliance with Health and Safety and HR processes.

Skills

Team leadership

Operational management

Customer service excellence

Compliance knowledge

Job description

A family-run skincare company in Fort William is seeking an experienced General Manager to lead the daily operations of their successful Visitor Centre and Larder Café. Responsibilities include managing a skilled team, ensuring excellence in service, tracking key performance indicators, and identifying growth opportunities in retail and hospitality. The ideal candidate will have a strong background in management, customer service, and compliance, making a real impact on the local tourism sector.