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Job summary
Une entreprise spécialisée dans le bien-être recherche un conseiller juridique à Manchester. Le rôle consiste à fournir des conseils juridiques et financiers par téléphone et par e-mail, en s'assurant que les besoins émotionnels des clients sont pris en compte. Les candidats idéaux doivent avoir une connaissance approfondie des domaines juridiques et financiers, ainsi que d'excellentes compétences en communication et en service client.
Qualifications
- Proficient en matière juridique et financière.
- Capacité à prioriser les tâches et à travailler de manière autonome ou en équipe.
- Engagement à fournir un service client exceptionnel.
Responsibilities
- Fournir des conseils juridiques et financiers aux clients.
- Gérer efficacement les appels entrants.
- Maintenir un haut niveau de service client.
Skills
Based in Manchester City Centre
5 days in office: shift patterns listed below
Paying 26,000 - 28,000 + 1,000 weekend allowance
Shift Pattern:
- Sunday: 12pm - 8pm
- Monday: 12pm - 8pm
- Tuesday: 12pm - 8pm
- Wednesday: 9am - 5pm
- Thursday 9am - 5pm
The company:
My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK and Ireland.
The Role:
As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met.
Day to Day Responsibilities:
- Provide timely legal and financial information to clients adhering to set SLAs and KPIs
- Manage incoming calls efficiently, either resolving cases independently or distributing them among team members
- Conduct research and engage in self-learning to enhance expertise in relevant areas
- Handle diverse client issues with empathy, especially those in distress
- Demonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer Law
- Uphold a standard of excellent customer service in all interactions
What You Bring to the Team:
- Proficiency in various legal and financial matters
- Capacity to prioritize tasks and work independently or collaboratively within a team
- Strong verbal and written communication skills
- Dedication to providing exceptional customer service and assisting individuals
- Open-minded, enthusiastic, and non-judgmental approach
- Comfortability with telephony and IT systems
50138CH
INDMANJ
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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