IT Service Desk Team Lead — Elevate User Support

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading NHS hospital is seeking an IT Service Desk Team Leader to provide exceptional support and improve service delivery. The role involves managing 1st Line support and contributing to the development of staff. Strong interpersonal and technical skills are essential. This position requires teamwork, communication, and proactive management to ensure service excellence. The closing date for applications is 2 December 2025.

Qualifications

• Experience supporting a large, multi-functional organization.
• Strong interpersonal and technical skills are essential.
• Team Leader experience is desirable.

Responsibilities

• Provide 1st Line support to all users via telephone or remote.
• Act as the initial point of escalation for Service Desk staff.
• Assist with management of the IT Service Desk.
• Take an active role in the development of Service Desk staff.

Skills

Interpersonal skills

Technical support experience

Communication skills

Tools

Patient Administration System

Pathology System

Radiology System

Office suite

Job description

A leading NHS hospital is seeking an IT Service Desk Team Leader to provide exceptional support and improve service delivery. The role involves managing 1st Line support and contributing to the development of staff. Strong interpersonal and technical skills are essential. This position requires teamwork, communication, and proactive management to ensure service excellence. The closing date for applications is 2 December 2025.