Service Desk Team Leader

NES Fircroft; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading engineering staffing provider in the UK is seeking a Service Desk Team Lead to manage a small team and ensure excellent customer service. The role requires strong Microsoft technology expertise and willingness to handle technical tasks directly. Candidates should have prior experience in customer service and management. Travel may be required to other offices, mainly in Basingstoke.

Qualifications

• Strong experience with Microsoft technologies.
• Ability to manage a small IT team.
• Willingness to be hands-on in a technical role.

Responsibilities

• Lead and support a small service desk team.
• Ensure customer issues are effectively resolved.
• Manage technical projects and improvements.

Skills

Microsoft technology background

Firewalls knowledge

Networking

Customer service experience

ERP Sage X3

VPN Zscaler knowledge

Job description

Service Desk Team Lead – Permanent – Basingstoke

My client is looking to bring on board a Service Desk Team lead with a strong Microsoft technology background, firewalls, networking etc, solid customer service experience and being able to bring this into the IT department.

Service Desk Team Lead will be responsible for 2 direct reports, happy to look at strong technical candidates looking to move into management/leadership.

The Service Desk Team Lead shouldn’t be afraid of rolling up their sleeves and getting their hands dirty, it is only a small IT team within a medium size IT company, employing around 200 people.

Although the role is based in Basingstoke, there will be some travel involved to other offices, some of them could be in Europe, but mainly Basingstoke.

Microsoft servers, desktop footprint, ERP Sage X3, firewalls sonic wall, VPN Zscaler knowledge is essential.

You must be able to drive. Must be eligible to work in the UK.

About NES Fircroft

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturingsectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.