Service Delivery Manager jobs in United Kingdom

Transmission Delivery Manager

Location: Cumbria

Type: Permanent Staff

Salary: Competitive + Car Allowance/Company Car

Morson Talent are working in partnership with Electricity North West who are responsible for delivering power to over five million people. They’re champions of the North West and are proud that it’s their electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of their electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s their responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

In December 2024, Electricity Norh West were proud to be named Utility of the Year by Utility Week magazine who said they punched above their weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of the team and make a difference.

The Role:

We have an exciting opportunity to join Electricity North West’s Transmission leadership team, managing the craft teams working within a pre-defined area on the 33kV and 132kV network; including overhead line workers, electrical fitters, cable jointers and assisted cable mechanics. Ensuring those teams are dispatched to planned and fault activity quickly, standards of health & safety are exceeded, productivity and quality of service delivery are maximised, and excellent customer service is achieved.

Key Responsibilities

• Maintain and support the standards of Health and Safety as agreed across ENWL ensuring a safe working environment for our colleagues and customers
• Ensure a reliable and secure 33kV/132kV network by driving the delivery of all Inspection & Maintenance outputs as per the Electricity North West policies
• Drive excellent customer service for internal and external customers
• Manage operational risk in line with corporate policies and controls
• Manage work priorities and schedule resource activities for maximum business benefit
• Be visible on site, engaging with the teams, driving productivity and completing safety audits as required
• Responsible for driving productivity and utilising the skills within the team to manage unit costs and maximise incentive revenue as set by Ofgem
• Promote the accurate and timely provision of management information to drive continuous improvement
• Take ownership for the resolution of customer enquiries and complaints within agreed timescales
• Build a strong team ethos in which colleagues are aware of the impact their behaviours and actions have on colleagues, customers and other stakeholders
• Be a change agent and promote continuous improvement by championing and embedding change initiatives to increase performance
• Develop your team’s skills to create flexibility of resource and support succession planning
• Maximise team engagement by being visible, providing regular business updates, delivering key safety messages and providing the opportunity for the team to give feedback
• Play a pivotal role in securing resource and managing site activity during incidents, which may include occasional working outside of normal working hours

Knowledge, Skills and Experience

• Demonstrable Leadership experience
• Minimum of HNC (or equivalent) in engineering related discipline
• Managing team’s performance
• Utility and/or electrical experience desirable or have a technical appreciation
• Excellent verbal, written and numeracy skills
• IT / mobile device literacy
• Excellent customer service and stakeholder engagement skills

What Electricity North West offer

As a vital team member, and in return for expertise, an inclusive approach, and commitment, Electricity North West offers a competitive salary and the opportunity to join a passionate and welcoming team. The organisation is committed to supporting its people and is proud of its reward and benefits package.

Electricity North West values its people and is passionate about creating a great place to work — where everyone can be themselves, reach their full potential, and build lasting careers. The company is committed to increasing diversity of thought and talent within its workforce, aiming to recruit people who are representative of the communities it serves. Embracing differences is seen as a strength that makes the organisation stronger.

The recruitment process for this vacancy is being handled by Morson Talent. By applying to this vacancy, you are consenting to have your personal information shared with Morson Talent.

Your candidate experience is at the utmost importance to us. If you are not yet ready to apply but would like to discuss any of the above or require any reasonable adjustments (e.g. being able to apply in a different format), please contact ricky.shaw@morson.com to arrange a confidential conversation.