Delivery Manager

RecruitedUK; East Grinstead; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading organization in service delivery is seeking a Service Delivery Manager to lead a team overseeing community and prison staff. The role involves ensuring compliance with prison processes and maximizing performance outcomes for an employability programme for ex-offenders. Successful candidates will have leadership skills, an understanding of the Justice Sector, and the ability to achieve tangible results. This position offers a competitive salary and comprehensive benefits, including annual leave and development opportunities.

Benefits

25 days annual leave plus bank holidays

Paid volunteering leave

Enhanced pension scheme

Life Assurance

Learning and development opportunities

Health and wellbeing initiatives

Qualifications

• Experience leading teams in a community environment is essential.
• Proven ability to present to stakeholders.
• Demonstrated capacity for producing high-quality written reports.

Responsibilities

• Lead and manage community and prison staff.
• Ensure compliance with prison processes and manage activities.
• Maximize performance outcomes and expectations of commissioners.

Skills

Leadership skills

Presentation skills

Report writing

Performance tracking

Understanding of the Justice Sector

Labour market knowledge

Driving skills

Ability to pass DBS check

Job description

We are looking for a Service Delivery Manager to lead a team and oversee the smooth day‑to‑day running of community based and prison staff, ensuring timetabling of activities and compliance with prison processes for an employability programme designed for ex‑offenders. The role requires maximizing achievement of outcomes and delivering the performance expectations of commissioners.

Salary: £35,000 - £40,000 per annum

Location: The role is largely field based and you will be visiting hubs and prisons as required across Kent, Surrey and Sussex

Responsibilities

• Lead and manage a team of community and prison staff.
• Oversee the smooth day‑to‑day running of community‑based and prison staff, ensuring timetabling of activities and compliance with prison processes.
• Maximise achievement of outcomes and deliver performance expectations of commissioners.

The ideal candidate would have:

• Ability to effectively lead and manage staff within a community environment.
• Ability to confidently present to partner organisations and other stakeholders.
• Ability to produce written reports to a good standard.
• Track record of achieving tangible performance results.
• Good understanding of the Justice Sector and HMPPS.
• Good labour market knowledge.
• Access to a vehicle with ability to travel to Kent, Surrey and Sussex.
• DBS check/ability to pass prison vetting.

In return, you can expect:

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday.
• 2 days paid volunteering leave each year.
• An enhanced pension scheme after 6 months.
• Life Assurance at 3 times your annual salary rate.
• Access to a suite of learning and development opportunities including paid apprenticeships, masters' level qualifications and management development programmes.
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The Managing Network, The Young Professionals Network and Back to Work Support Group).
• Health and wellbeing initiatives including internal support, employee assistance programme and health cash plan.

Application

If interested, please apply by emailing us your most updated CV.