HR & Payroll Helpdesk Assistant

Commercial Ltd; Kings Hill; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading HR and payroll service provider in the UK seeks an HR & Payroll Helpdesk Assistant to deliver first line support for payroll services. You will handle queries, maintain data integrity, and ensure timely documentation. Ideal candidates should have HR or payroll experience, attention to detail, and proficiency in MS Office. The role offers a salary of £24,309 per annum along with comprehensive benefits including 25 days annual leave and additional perks.

Benefits

Salary of £24,309 per annum

25 days annual leave plus birthday off

Retail and gym discounts

Health cash plan

Cycle-to-work scheme

Volunteer days

Wellbeing programme

Learning and development support

Qualifications

• Experience working in a HR or payroll environment.
• Good understanding of HR/payroll processes and employment legislation.
• High attention to detail and commitment to confidentiality.
• Confident IT user with experience in MS Office and HR/payroll systems.
• Team player with a proactive, can-do attitude.
• Willingness to learn and adapt.

Responsibilities

• Provide first-line HR and payroll support via various channels.
• Ensure employees receive the correct documentation and are paid accurately.
• Retrieve data and provide solutions to resolve queries efficiently.
• Update and maintain HR and payroll data across systems.
• Build strong working relationships with stakeholders.
• Contribute to knowledge sharing and continuous improvement.

Skills

HR or payroll environment experience

Understanding of HR/payroll processes

Attention to detail

Confident IT user

Team player

Proactive attitude

Tools

MS Office

HR/payroll systems (Oracle, iTrent)

Job description

As an HR & Payroll Helpdesk Assistant, you'll provide first line support to customers across our HR and payroll services, ensuring queries are handled promptly, accurately and with care. You'll play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connects high standards.

Responsibilities

• Provide first‑line HR and payroll support via phone, email and live chat in line with agreed SLAs.
• Ensure employees receive the correct documentation and are paid accurately and on time.
• Retrieve data and provide advice or solutions to resolve queries efficiently.
• Accurately update and maintain HR and payroll data across systems and personnel files.
• Build strong working relationships with internal and external stakeholders.
• Contribute to team knowledge sharing and continuous improvement initiatives.

Qualifications

• Experience working in a HR or payroll environment.
• Good understanding of HR/payroll processes and employment legislation.
• High attention to detail and commitment to confidentiality.
• Confident IT user with experience in MS Office and HR/payroll systems (e.g. Oracle, iTrent).
• Team player with a proactive, can‑do attitude.
• Willingness to learn, adapt and contribute to a culture of continuous improvement.

HR Connect is a part of the Commercial Services Group (CSG) one of the UK's largest and most successful trading organisations. We provide a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people‑first approach. CSG is a local authority‑owned trading company with over £800 million in revenue and 16,000 customers worldwide, operating across the UK, France, Dubai and Bangkok. We invest deeply in frontline public services and are a strong champion of social impact.

Benefits

• Salary of £24,309 per annum
• 25 days annual leave, plus your birthday off
• Additional benefits including retail and gym discounts, health cash plan and cycle‑to‑work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with real opportunities to progress

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds and are committed to providing reasonable adjustments throughout the application and interview process; please let us know if you require any.