Service Delivery jobs in United States

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Are you a qualified Surveyor looking for next challenge?
As PA Housing’s ambassador, your primary responsibility will be to consult, liaise, and support our customers and service providers for planned works delivered by our Programme Delivery Team. Acting as the main contact for residents throughout the works process, you will play a critical role in ensuring excellent service delivery and achieving resident satisfaction targets across all areas.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

• Build strong relationships with residents, acting as their main contact throughout planned works projects.
• Consistently deliver high standards of customer service.

Needs Assessment and Safeguarding:

• Identify and address residents' needs (mental health, cultural, mobility) before works begin.
• Refer anti-social behaviour, safeguarding concerns, and vulnerable residents to the Tenancy Solutions team for early intervention.

Community and Partnership:

• Lead community investment and resident involvement initiatives with partnering contractors.
• Collaborate with safer neighbourhood teams, external agencies, and other partners to deliver planned works.
• Work with financial inclusion teams to guide residents toward training, education, and employment opportunities.

Contractor Coordination:

• Work closely with contractors' Resident Liaison Officers (RLOs) to ensure consistent service delivery.
• Ensure contractors adhere to PA’s policies and procedures.
• Attend and participate in contractor progress meetings.

Site Management and Safety:

• Conduct regular site visits to ensure residents' needs are met and address issues with contractors and colleagues.
• Raise and address site matters, including health and safety concerns and workmanship issues.

Communication and Feedback:

• Handle communications and complaints from internal and external customers.
• Analyse customer feedback to identify trends and implement improvements.

Project Communication:

• Oversee and coordinate all communications from PA and contractors to residents, colleagues, and stakeholders.
• Organise and participate in resident meetings to discuss planned works.
• Keep staff informed about project timelines, progress, and access issues.
• Promote services using digital solutions, such as Unity posts and the website.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we’re looking for:

• Industry Experience: Experience in the construction or repairs industry, particularly within a maintenance department in an RSL or customer-facing private sector organisation.
• Contractor and Supplier Management: Proven ability to manage contractors and suppliers effectively.
• Customer Service: Strong background in customer service, with experience resolving complaints and using complaint management systems.
• Community Engagement: Experience working with local community groups and external support agencies.
• Technical Skills: Proficient in intermediate IT skills, including Word, Excel, and MS Outlook.
• Housing Management Systems: Familiarity with Northgate Housing Management and Keystone Asset Management systems.
• Holds a professional qualification in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role.
• Accredited qualifications by Royal Institution for Chartered Surveyors or the Chartered Institute of Building.

Disclosure and Barring Service:

This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [emailprotected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

* please note this is a non contractual benefit and may be subject to change