ServiceNow Implementation Specialist

TN United Kingdom; Bristol; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in digital transformation is seeking a ServiceNow Implementation Specialist in Bristol. This role involves developing and integrating ServiceNow solutions to enhance customer and employee experiences. The ideal candidate will have strong technical skills in ServiceNow and a passion for optimizing workflows.

Benefits

Flexible working arrangements

Access to training and development opportunities

Hybrid-first work culture

Qualifications

• Experience in developing and customizing ServiceNow solutions.
• Strong understanding of customer and employee experience.
• Ability to integrate ServiceNow with external systems.

Responsibilities

• Design and develop solutions for ServiceNow workflow applications.
• Utilize ServiceNow's components to build intuitive user interfaces.
• Manage data migration and ensure data integrity across systems.

Skills

ServiceNow

Integration

User Experience

Data Management

Job description

Social network you want to login/join with:

ServiceNow Implementation Specialist, Bristol

Client:

Capgemini

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7c724805dcb3

Job Views:

4

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

About the job you're considering

The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.

Your role

Technical Development - Design and develop solutions for ServiceNow workflow applications, including:

• Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience - Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces

• Configure and enhance the Next Experience UI for tailored and seamless interactions
• Use UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements

Integration and Data Management

• Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
• Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
• Workflow data fabric and RaptorDB

Your skills and experience

Your security clearance

Baseline Personnel Security Standard (BPSS)

To be successfully appointed to this role, you will need to undergo BPSS checks. There are no nationality or residency restrictions, although if you have resided outside the UK within the last 3 years, further checks may be required. Throughout the recruitment process, you will be asked about your security clearance eligibility, such as country of residence and nationality.

What does 'Get The Future You Want' mean for you?

Flexibility to work your way - You will be encouraged to maintain a positive work-life balance. Our hybrid-first approach means flexible working is integrated into our culture, and all UK employees can request flexible arrangements.
Shape your path - You will be empowered to explore, innovate, and progress. Capgemini offers numerous training and development opportunities, including access to thousands of courses and external certifications in AWS, Microsoft, Harvard ManageMentor, Cybersecurity, and more.

Why you should consider Capgemini

Joining Capgemini means working with a global leader in digital and sustainable transformation. You will be part of a diverse team of innovators and industry experts, helping clients leverage technology to reimagine possibilities. Our culture encourages learning, knowledge sharing, and continuous improvement, enabling you to build skills and shape your future.

About Capgemini

Capgemini is a global leader in business and technology services, with over 340,000 employees across more than 50 countries. With a heritage of over 55 years, Capgemini helps organizations accelerate their digital and sustainable transformation, delivering end-to-end solutions powered by AI, cloud, data, and industry expertise. In 2024, the company reported revenues of €22.1 billion.