Change Manager (Utilities Domain)

JR United Kingdom; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the utilities domain is seeking a Change Manager in London. The role involves managing change and release processes, collaborating with internal teams and third-party vendors, and ensuring compliance with ITIL best practices. Ideal candidates will have extensive experience in service management and a strong understanding of the UK electricity market.

Qualifications

• 5+ years of experience in ITIL-based Service Management.
• Proven experience managing complex IT changes and large-scale releases.
• Understanding of the UK electricity market and Ofgem regulations.

Responsibilities

• Develop and manage Change Management, Release Management, and Service Transition processes.
• Lead CAB meetings and oversee change reviews.
• Ensure operational readiness before service go-live.

Skills

ITIL-based Service Management

Change Management

Release Management

Stakeholder Management

Analytical Skills

Communication

Cybersecurity Practices

Tools

IBM tools

ServiceNow

Job description

Change Manager (Utilities Domain), London

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Key Responsibilities:

• Develop and manage Change Management, Release Management, and Service Transition processes.
• Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans.
• Maintain release calendars and coordinate with development, testing, and operations teams for timely delivery.
• Ensure operational readiness before service go-live and enforce service acceptance criteria.
• Collaborate with internal teams and third-party vendors to ensure smooth transitions.
• Deliver regular reports covering success rates, trends, and areas for improvement.
• Promote continuous improvement, governance, and compliance with ITIL best practices.

Stakeholders You'll Work With:

• Internal: Senior Leadership Team, Technology Leads, Product/Service Owners, IT Service Desk
• External: Supplier Partners, Third-Party Vendors

Key Skills & Experience:

• 5+ years of experience in ITIL-based Service Management (Change, Release & Transition)
• Proven experience managing complex IT changes and large-scale releases
• Familiarity with IBM tools, ServiceNow, or similar ITSM platforms
• Strong communication and stakeholder management skills
• Analytical mindset for risk assessment and problem-solving
• Understanding of the UK electricity market and Ofgem regulations
• Knowledge of cybersecurity practices in IT operations
• Background in project management or multi-vendor service delivery environments