IT Service Delivery Manager Ref. 3497

TN United Kingdom; London; On-site; GBP 50,000; Full time

Job summary

A leading company in the UK seeks an IT Service Delivery Manager to join their innovative team. The role involves supporting the rollout of new devices and managing ICT services, requiring experience with methodologies like PRINCE2 and Agile. The position offers a competitive salary of £49,053 with comprehensive benefits, including a pension scheme and generous annual leave. Ideal candidates are resilient problem-solvers with a background in service management.

Benefits

Excellent pension scheme

25 days annual leave, increasing to 30 days after 5 years

Recognition through employee performance schemes

Personal Learning Budget

Interest-free season ticket loan

Cycle to work scheme

Facilities like gyms, restaurants, and coffee bars

Paid parental and adoption leave

Qualifications

• Experience with PRINCE2, Agile, Scrum, or ITIL methodologies required.
• Background in service management roles in manufacturing or construction advantageous.

Responsibilities

• Support the rollout of new devices and manage ICT service delivery.
• Collaborate with IT Service operations teams and manage competing deadlines.
• Identify and mitigate risks in digital transformation programs.

Skills

Problem-solving

Strategic thinking

Team player

Resource management

Job description

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IT Service Delivery Manager Ref. 3497, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

c43d9cfce465

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Department: IT / Information Technology

Salary: £49,053

Flexible Working: Due to the nature of the role, homeworking will not be possible. However, we support full-time, part-time, compressed, and flexible working patterns.

About Us

We’re MI6, also known as the Secret Intelligence Service (SIS). Our mission is to protect the security and economic well-being of the UK from overseas threats such as regional instability, terrorism, and cyber-attacks. Working across the globe and in close partnership with MI5 and GCHQ, we help the Government counter these threats through the provision of secret intelligence. A role in MI6 will see you providing vital support to this work within a supportive and encouraging environment that puts the emphasis on teamwork.

The Role

As part of an innovative team, you’ll be working in a unique and challenging environment, delivering a portfolio of products that will help us protect the UK. Your role will involve supporting the rollout of new devices, updating devices with new capabilities, and managing the service delivery of ICT services.

You’ll collaborate with IT Service operations teams, managing competing deadlines, organizing service requests, and planning long-term strategies. You’ll be the main point of contact for customers and stakeholders, ensuring products are delivered to expectations.

You’ll also identify, handle, and mitigate risks, working with stakeholders and external partners across digital transformation programs. Knowledge of methodologies like Agile, PRINCE2, Scrum, or ITIL is preferred, though subject matter expertise is not mandatory. This role is complex due to the mission's nature but rewarding.

About You

Understanding a service management framework is important. Experience with methodologies such as PRINCE2, Agile, Scrum, or ITIL (v4 or earlier) is required. A background in service management roles in manufacturing or construction will be advantageous.

You should be a resilient problem-solver, strategic thinker, innovative, proactive, and a team player. Competence across requirements and resource management, planning, assurance, budgeting, and governance is expected.

Training and Development

We offer comprehensive induction, on-the-job training, and ongoing development opportunities, including professional qualifications, coaching, and mentoring. Our goal is to support your career growth and skill development.

Rewards and Benefits

Starting salary: £49,053 plus benefits such as:

• Excellent pension scheme
• 25 days annual leave, increasing to 30 days after 5 years, plus public and privilege holidays
• Recognition through employee performance schemes
• Personal Learning Budget
• Interest-free season ticket loan
• Cycle to work scheme
• Facilities like gyms, restaurants, and coffee bars (at some locations)
• Paid parental and adoption leave

Equal Opportunities

We value diversity and inclusion, encouraging applications from under-represented groups, including women, ethnic minorities, disabled individuals, and those from low socio-economic backgrounds.