Service Delivery jobs in United Kingdom

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Your new company
This role is working for one of the world's largest commercial real estate services and investment firm, operating in over 100 countries and serving nearly 90 of the Fortune 100 companies. This organisation offers a full spectrum of services including property leasing, sales, facilities management, valuation, and investment management. The company is known for its deep market insight, cutting-edge technology, and commitment to delivering tailored solutions that help clients unlock the full potential of their real estate assets.
Your new role

• Collaborate with management to develop and implement comprehensive training plans
• Uphold the image, professionalism, and reputation of the technical team at all times
• Supervise the on-site Electrical technical team to ensure smooth operations
• Serve as the primary point of contact for all technical service delivery matters
• Represent technical services in key meetings, including weekly E-minus sessions
• Prioritise and manage shift workloads, ensuring timely completion of PPMs, CMs, and reactive tasks within SLA deadlines; escalate concerns to the Hard Services Supervisor
• Maintain effective shift handover communication through verbal briefings, logbooks, email, and status boards
• Coordinate with other FM Workplace Solutions providers to ensure seamless, integrated service delivery; deliver prompt and clear feedback to customers through various channels
• Act as the designated Authorised Person for overseeing work activities involving internal teams and specialist contractors
• Ensure all team members consistently understand and apply Safe System of Work practices
• Lead shift-based training initiatives using real-world scenarios and O&M insights; operate critical plant equipment as authorised
• Promote strict adherence to health and safety policies and procedures for all staff and subcontractors
• Conduct toolbox talks, workplace inspections, and audits at scheduled intervals, supporting the Hard Services Supervisor

What you'll need to succeed

• 18th Edition
• 2391 Testing & Inspection
• Level 3 Installation (NVQ or C&G)
• Experienced Electrical Engineer with a strong background in supervision
• In-depth understanding of the facilities management sector
• Proven track record of collaborating with supply partners to ensure smooth, integrated service delivery
• Proficient in Microsoft Office and other standard PC applications
• Highly self-driven and resourceful with a proactive mindset
• Solid administrative capabilities with attention to detail
• Well-organised and methodical in approach
• Skilled in effective prioritisation and forward planning
• Strong background in customer service and client-facing roles
• Excellent communicator with the ability to engage at all organisational levels
• Service-focused with a flair for innovative problem-solving

What you'll get in return

• Hours: Monday to Friday 7.30am-4.30pm (1.30pm finish Fridays).
• Health & Wellbeing: Private healthcare, dental insurance, eyecare, health screenings, and mental health support
• Family-Friendly Policies: Generous maternity, paternity, and adoption pay, plus family leave options
• Financial Perks: Pension schemes, life assurance, income protection, critical illness cover, and mortgage advice
• Lifestyle Benefits: Gym memberships, restaurant discount cards, travel insurance, and cycle-to-work schemes
• Work Flexibility: Hybrid working options and flexible hours to suit different lifestyles
• Career Development: Access to training, workshops, and clear pathways for progression
• Recognition & Rewards

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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