Medical Receptionist jobs in United States

We currently have an amazing opportunity to join the team as Head Receptionist.

Job Title: Head Receptionist
Department: Front Office
Location: Caledonian Hotel, Ullapool
Reports To: Front Office Manager

To lead the reception team in delivering exceptional guest service, ensuring smooth front desk operations, and maintaining accurate administrative and financial records.

• Oversee daily reception activities including guest check‑in, check‑out, and room allocations.
• Ensure all guest interactions are handled professionally, promptly, and with a high level of customer service.
• Resolve guest complaints and issues efficiently, escalating when necessary.
• Maintain a welcoming and organized reception area.

• Manage daily banking procedures including cash handling, reconciliation, and deposits.
• Ensure accurate recording of financial transactions and adherence to hotel financial policies.
• Monitor and report discrepancies in cash flow or guest billing.

• Maintain accurate guest records and ensure all documentation is up to date.
• Prepare daily reports including occupancy, revenue, and guest feedback summaries.
• Support the Front Office Manager with scheduling, training, and performance reviews of reception staff.
• Liaise with other departments to ensure smooth communication and guest satisfaction.

• Supervise and support reception staff, ensuring high standards of professionalism and service.
• Conduct regular team briefings and training sessions.
• Foster a positive and collaborative working environment.

• Previous experience in a hotel reception or front office role, ideally in a supervisory capacity.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software (ideally Rezlynx) and Microsoft Office.
• Excellent organizational and problem‑solving abilities.
• Ability to work flexible hours including weekends and holidays.