Head Receptionist (Live-In Available)

Bespoke Hotels Ltd; Scotland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel management company seeks a Head Receptionist to lead the reception team at the Caledonian Hotel in Ullapool. The ideal candidate will oversee guest services, manage daily banking procedures, and maintain accurate records. Strong communication skills, flexibility in working hours, and previous supervisory experience in a hotel reception are essential. Join our team to ensure exceptional guest services and a well-organized front desk operation.

Qualifications

• Previous experience in a hotel reception or front office role, ideally in a supervisory capacity.

Responsibilities

• Oversee daily reception activities including guest check-in, check-out, and room allocations.
• Resolve guest complaints and issues efficiently, escalating when necessary.
• Maintain accurate guest records and ensure all documentation is up to date.

Skills

Strong communication and interpersonal skills

Excellent organizational and problem-solving abilities

Ability to work flexible hours including weekends and holidays

Tools

Rezlynx

Microsoft Office

Job description

We currently have an amazing opportunity to join the team as Head Receptionist.

Job Title: Head Receptionist
Department: Front Office
Location: Caledonian Hotel, Ullapool
Reports To: Front Office Manager

Job Purpose

To lead the reception team in delivering exceptional guest service, ensuring smooth front desk operations, and maintaining accurate administrative and financial records.

Key Responsibilities

Guest Services & Front Desk Operations

• Oversee daily reception activities including guest check‑in, check‑out, and room allocations.
• Ensure all guest interactions are handled professionally, promptly, and with a high level of customer service.
• Resolve guest complaints and issues efficiently, escalating when necessary.
• Maintain a welcoming and organized reception area.

Banking & Financial Duties

• Manage daily banking procedures including cash handling, reconciliation, and deposits.
• Ensure accurate recording of financial transactions and adherence to hotel financial policies.
• Monitor and report discrepancies in cash flow or guest billing.

Administration

• Maintain accurate guest records and ensure all documentation is up to date.
• Prepare daily reports including occupancy, revenue, and guest feedback summaries.
• Support the Front Office Manager with scheduling, training, and performance reviews of reception staff.
• Liaise with other departments to ensure smooth communication and guest satisfaction.

Team Leadership

• Supervise and support reception staff, ensuring high standards of professionalism and service.
• Conduct regular team briefings and training sessions.
• Foster a positive and collaborative working environment.

Skills & Qualifications

• Previous experience in a hotel reception or front office role, ideally in a supervisory capacity.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software (ideally Rezlynx) and Microsoft Office.
• Excellent organizational and problem‑solving abilities.
• Ability to work flexible hours including weekends and holidays.