Medical jobs in United States

Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way.

Provide general assistance to the practice team and projecta positive and friendly image to patients and other visitors, either in personor via the telephone.

Please note: We are looking for someone to work 25-30 hours per week, only afternoons and to finish at 18:30 most days.

Job Responsibilities:

Ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explainprocedures and make new and follow-up appointments.

Using judgement and communications skills ensurethat patients with no prior appointment are guided to complete the appropriatein-line forms to seek the correct medical advice and support. Assess andescalate where appropriate.

Explain practice arrangements and formalrequirements to new patients registering and those seeking temporary cover andensure all information required is provided in a legible format

Receive and make telephone calls asrequired. Divert calls and takemessages, ensuring accuracy of detail and prompt appropriate delivery.

Assist when necessary with the processing of repeatprescription requests.

Prepare lists and notes for all surgeries andclinics held, ensuring completion of all associated paperwork.

Advise patients of relevant charges for private(non General Medical Services) services, accept payment and issue receipts forsame.

Enter accurate patient consultations and informationon to the computer as required.

Patient notes and correspondence:

Retrieve and re-file records as required in thefilling room, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc. arefiled promptly and in the correct records, ensuring that all recentcorrespondence is available when patients are seen.

Ensure records are kept in good repair with allnecessary information on the outside cover clearly visible.

When receiving completed forms (newregistrations, consent forms SARs etc) ensure that all blanks are filled in andcorrect patient details added.

Assist with the management of NHS email andDocman ensuring anything urgent is highlighted to the Duty Doctor or assignedGP.

Open up premises at the start of the day whenfirst to arrive and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensurethat the building is totally secured, internal lights are off and side gatelocked.

Undertake any other additional dutiesappropriate to the post as requested by the Partners or the Reception Managerto include but not restricted to cancel clinics, rebook appointments, reviewincoming post, record and send samples for investigation.

Grove Medical Centre is a GP practice located in a residential area of Egham. The practice provides GP services to 15,500 patients.

Services are provided from one location:

Grove Medical Centre - The Grove, Church Road, Egham, Surrey TW20 9QN.

There is a team of 3 GP partners, 7 salaried GPs (male and female). The practice is also a training practice for doctors.

Training practices help qualified doctors, known as registrars, complete the final stages of their GP training. The practice also provides training for nurses and paramedic practitioners.

The practice has a team of 3 nurses who provide nurse-led clinics and 5 healthcare assistants. The practice is supported by 3 clinical pharmacists and a Physician Assistant who were employed by the Primary Care Network SASSE 2. GPs and nurses are supported by the practice manager, operations manager, team leaders and a team of reception, administration staff and care coordinators.

Grove Medical Centre is open 8am to 6.30pm Monday to Friday. The practice is part of a hub of GP practices which provides extended access appointments for patients during the week until 8pm and at weekends. Patients are able to access Out of Hours services through NHS 111.

• Experience as a receptionist.
• Experience of working in a healthcare setting, preferably in primary care.
• Experience of working through multiple systems at the same time in a time-efficient manner.
• Experience of working with healthcare professionals and or previous experience in the NHS.
• Experience of working in a customer-facing role.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.