Manager It ofertas em United States

Role Description

As the IT Service Continuity Product Manager (ITSCPM) you will ensure Allianz can recover IT Systems to agreed SLA's by mitigating the risk of crisis/disaster events to an acceptable level through planning and testing of IT service recovery.

You will own and manage the integrity of ITSC services ensuring; regular testing is performed as per Allianz Group Policy, own remediation of any findings, ensure continuity requirements and capabilities are regularly reviewed/assessed and contribute to the design of continuity mechanisms in conjunction with other Allianz IT teams such as Architecture, exploit new technology capabilities to further enhance Allianz's ability to recover.

The role will report into the Head of IT Product - Core IT services and own the IT Service Continuity Management (ITSCM) function within Allianz UK IT.

Salary

Circa. £82,000 per year

Pay is dependent on relevant experience, skills for the role and location. Salary is only one part of our total reward package.

Key Accountabilities

Strategy & Planning

• Input to the design and lead on the implementation of the continuity and resiliency strategy across the UK organisation.
• Work closely with business stakeholders, IT/IS colleagues and Allianz Technology to continually assess the organisations resiliency and recovery capabilities against organisational goals and external standards.
• Own the ITSCM Strategy and the design and delivery of a rolling 5 year DR Test Plan including the transition to intrusive (live DR) testing
• Keep abreast of industry trends and advise on opportunities or threats within the continuity space.
• Where relevant, act as sponsor or key project stakeholder for ITSC implementations.

Management activities

• In conjunction with relevant stakeholders, set the short- and long-term priorities for the IT Service Continuity within the UK.
• Management and governance of Allianz Technology as the internal provider of IT continuity and recovery services.
• Ensure that all Allianz IT staff with responsibilities for working on service continuity impacting incidents and disasters are aware of their duties and that relevant information is readily available when required

• Work in conjunction with Allianz IT Architecture, Application and Infrastructure Support, Allianz UK Protection & Resilience and facilities teams to design appropriate and cost-justifiable continuity mechanisms and procedures which meet agreed business continuity targets, ensuring alignment with Allianz Group Standards.
• Ensure that all preventive measures and recovery mechanisms for service continuity / disaster events are subject to regular testing in line with a designed and agreed rolling 5 year DR Test Plan.
• Ensuring test plans, test schedules, test documentation and reports are delivered to agreed timescales.
• Collaborate closely with the Protection and Resilience Team to create and update Business Impact Analysis documentation.
• Create and oversee Cloud DR test plans.
• Creation of value cases to exploit new technologies that better achieve business needs.
• Own the resolution of any test defects/shortcomings and applying lessons learned.

Common Activities

• Where applicable, ensure staff are recruited in order to fulfil the requirements of the function, and maintain effective performance measurement, management and development procedures
• Establish, monitor and report on relevant aspects of the IT budget and service
• Partner with colleagues across the Allianz Operations Function (e.g. Protection and Resilience, IT, Facilities, Information Security) in the effective delivery of all ITSC related activities
• Establish a culture of continuous improvement within the team
• Establish knowledge management and capability building methods within the team

IT Risk and Controls

• Accountable for managing IT Risk and controls for ITSC related services including remediation of audit findings.
• Accountable for ensuring the IT risk log for these services, is kept up to date, risks are assigned owned and mitigated within the team.
• Hold regular governance sessions to review risks and pro-actively participate in overall IT risk and control management sessions where required

Budget and Cost Control

• Establish, monitor and report on relevant aspects of ITSC service budget
• Manage the ITSC expenditure so as to remain within budget, seeking prior authorisation for any additional unbudgeted expenditure

Technical Skills

Role Specific

• Knowledge of regulatory requirements including FCA Operational Readiness and DORA;
• Experience of ISO 22301 [Business Continuity Management Systems], ISO 27001[Information Security Management Systems] and NIST2.0; and
• Understanding of the BCI Good Practice Guidelines.
• Experience of using risk management processes for risk control and prioritisation.
• Good understanding of enterprise architecture including infrastructure and services to deliver the enterprise IT service across cloud and on-prem.
• Knowledge of backup principles, storage and virtualised environments.
• Knowledge of, and experience in, cyber-resiliency strategies and how they differ from standard resiliency and recovery.

Generic

• Strong business awareness and focused on customer service.
• Adaptive and responsive to change.
• Ability to build and manage relationships.
• Ability to build partnerships across Allianz business units.
• Ability to build effectively work with virtual teams.
• Results and delivery focused.
• Ability to use unplanned and structured approaches.
• Takes accountability and drives initiatives taking customers and partners on the journey.
• Excellent communication skills; approachable; authoritative; diplomatic; demonstrates empathy

• Qualifications
• Degree level or equivalent appropriate experience.
• Masters level degree in a relevant professional discipline is desirable.
• ITIL or TOGAF equivalent qualifications are desirable.
• BCS or CII qualifications are desirable.

Experience Skills

• Requires the application of expertise in professional area(s) to achieve results.
• Experience of IT workplace and operations both within the insurance and market generally.
• Experience of IT risk management processes.
• Understanding of outsource vendor governance and management practices.
• Understanding of outsource vendor governance and management practices.
• Operating at a senior level in the IT arena within a regulated industry delivering results in an IT outsourced service environment.
• Providing contractual and commercial level expertise in relation to service continuity.
• Managing third party ITSC service provision - especially offshore, internal business stakeholders and parallel workstreams.
• Expertise within a multi-stakeholder environment with a demonstrable ability to negotiate, compromise and gain stakeholder buy in.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Diversity & Inclusion

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Hr-recruitment@allianz.co.uk

For any inquiries or to submit your application, please contact: scott.burns1@allianz.co.uk

If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

Closing date: 4/07/2025

We reserve the right to close the advert early if we reach enough applications.

Join us - Let's Care for Tomorrow.

#LI-Hybrid

76162 | IT & Tech Engineering | Professional | Non-Executive | Allianz UK | Full-Time | Permanent