IT Service Delivery Manager

Capstone Consulting Group; Stoke-on-Trent; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading college in Stoke-on-Trent seeks an IT Service Delivery Manager to enhance service delivery across its campuses. This key role involves overseeing IT and reprographics, driving performance, and managing vendor relationships within a collaborative environment. Join a forward-thinking team to make a substantial impact on college operations.

Benefits

32 days annual leave plus bank holidays

Hybrid working opportunities

Christmas Closure

On-site restaurant facilities

Employee Assistance Programme

Access to Continuing Professional Development

Health & Wellbeing initiatives

Access to College Sports Academy gym

Free on-site parking

Qualifications

• Demonstrable experience in IT helpdesk or service delivery management.
• Proven ability to manage workloads and deliver against KPIs.
• Experience in vendor and contract management.

Responsibilities

• Oversee IT and Reprographics services delivery.
• Lead on service desk performance and external service management.
• Ensure smooth IT operations and coordination between teams.

Skills

Leadership

Communication

Problem-Solving

Coordination

Job description

Salary: £33,007 per annum (Grade 4A)

Full Time, 37 Hours Per Week, Permanent (1.0 FTE)

Excellent suite of total reward benefits

There has never been a better time to join our IT and Digital Team!

Stoke on Trent College is an exciting and fast-growing place to be, and we are passionate about getting our learners Skills Ready; Future Ready.

Be part of an Ofsted Good College with good financial health, and contribute to our continuing progress. These are exciting times as we continue on our journey to becoming the innovative, technical and professional College of choice.

Our success is through Our People!

We are seeking to appoint an experienced and motivated IT Service Delivery Manager to join our dedicated and fast-paced IT and Digital Team. This is anon-site role based across our Burslem and Cauldon campuses, requiring a consistent presence to support hands-on service delivery and team collaboration.

In this key role, you will oversee the day-to-day delivery of IT and Reprographics services across the College. You'll lead on service desk performance, manage external provision of services/software, and play a central part in ensuring smooth, reliable IT operations. With responsibility for service levels, escalations, and coordination between support and technical teams, you'll be essential in driving efficiency and continuous improvement.

You Will Bring

• Demonstrable experience in IT helpdesk or service delivery management, with strong leadership and communication skills.
• Proven ability to coordinate tasks, manage workloads, and deliver against key performance targets.
• Experience in vendor and contract management, hardware procurement, and working with teams on IT-related projects.
  
  

In return, you'll be part of a forward-thinking environment that values collaboration, high standards, and making a positive impact across the College.

If youre a solutions-focused individual who thrives in a service-driven rolethis is your opportunity to make a difference

We Offer a Fantastic Competitive Reward Package, Including

• Enhanced leave policiesincluding32 days annual leaveplus bank holidays
• A range ofFamily Friendly policies, including opportunities for Hybrid working as relevant to role
• Christmas Closure
• Bright, modern facilities, buildings and learning resources
• Acompetitive pension scheme
• On-site restaurant facilities andfree breakfasts(cooked breakfast or continental options)
• Employee Assistance Programme (EAP)
• Access toContinuing Professional Development
• Health & Wellbeinginitiatives and health-related benefits including individual health care plans
• Access to theCollege Sports Academy gym
• Freeon-site parking
  
  

Closing date for applications via CV submission is Monday 7thJuly 2025.

We are passionate about promoting equality of opportunity and creating a working environment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our environment is diverse in character and student population.

The College is committed to Safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.All appointments are subject to safer recruitment checks, including previous employment checks, online searches and an Enhanced DBS Check.

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