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English speaker Operations Customer Expert for Banking industry
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English speaker Operations Customer Expert for Banking industry
Descrizione del lavoro
A leading customer service provider in Scotland is seeking an English speaker Operations Customer Expert for the Banking industry role. You will resolve customer queries, support fraud detection, and enhance customer relations. Ideal candidates have experience in customer service and a commitment to excellence. This position offers health insurance, career development, and relocation support.
Servizi
Competenze
- At least 12 months of experience in fraud, disputes, or complaints handling.
- Commitment to excellence in customer support and care.
Mansioni
- Resolve customer queries via chat, call, or email.
- Own customer cases end-to-end, including complex investigations.
- Support fraud detection and complaint resolution.
- Identify and assist vulnerable customers.
- Collaborate with peers to improve processes.
Conoscenze
Job Openings English speaker Operations Customer Expert for Banking industry
Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.
What You’ll Do:
- Resolve customer queries via chat, call, or email with empathy and efficiency
- Own customer cases end-to-end, including complex investigations
- Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
- Identify and assist vulnerable customers, escalating when necessary
- Collaborate with peers to improve processes and provide feedback
- Stay agile and responsive to evolving customer and business needs
What You’ll Bring:
- Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
- At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
- A track record of working to performance targets
- Commitment to excellence in customer support and care
- Health insurance from your first day
- Career development and training opportunities
- Relocation support: flight refund & option to live in company-provided apartments
- Annual return flight to your home country (within Europe)
- Free Portuguese lessons, sports activities & team events
- The chance to collaborate with industry leaders
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.
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