English speaker Operations Customer Expert for Banking industry

Cbtalents; Dundee; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading customer service provider in Scotland is seeking an English speaker Operations Customer Expert for the Banking industry role. You will resolve customer queries, support fraud detection, and enhance customer relations. Ideal candidates have experience in customer service and a commitment to excellence. This position offers health insurance, career development, and relocation support.

Benefits

Health insurance from your first day

Career development and training opportunities

Relocation support: flight refund

Options for company-provided apartments

Annual return flight to home country

Free Portuguese lessons and sports activities

Team events

Qualifications

• At least 12 months of experience in fraud, disputes, or complaints handling.
• Commitment to excellence in customer support and care.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Own customer cases end-to-end, including complex investigations.
• Support fraud detection and complaint resolution.
• Identify and assist vulnerable customers.
• Collaborate with peers to improve processes.

Skills

Fluent English (C1/C2)

Customer service experience

Experience in fraud and disputes handling

Ability to work to performance targets

Job description

English speaker Operations Customer Expert for Banking industry

Job Openings English speaker Operations Customer Expert for Banking industry

About the job English speaker Operations Customer Expert for Banking industry

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.

What You’ll Do:

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

What You’ll Bring:

• Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
• At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
• A track record of working to performance targets
• Commitment to excellence in customer support and care
• Health insurance from your first day
• Career development and training opportunities
• Relocation support: flight refund & option to live in company-provided apartments
• Annual return flight to your home country (within Europe)
• Free Portuguese lessons, sports activities & team events
• The chance to collaborate with industry leaders