Junior It-Jobs in Großbritannien

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GK Recruitment

Chorley, United Kingdom

Other

Yes

0e87a7ecd8dc

4

02.05.2025

16.06.2025

• Have you recently been working in Customer Services, OR, Customer Support?
• Do you thrive in delivering excellent Customer Service?

Then this role is for you - as a 1st line IT Support Analyst.

• A starting salary of £24,700 + overtime
• You will be able to build your IT career in a strong team, committed to being "customer centric"
• Enhance your IT skills

But - You must be a good communicator with reasonable IT skills.

My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector.

You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review to £25,000. The role will be conducted from their office in Adlington, Chorley, with some remote work.

You will be joining a company that offers training and a genuine career path, along with an additional benefits package.

• Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base utilizing remote access tools.
• Log and categorize incoming calls and emails within a CRM system.
• Be actively involved in documenting and updating the knowledge base.
• Raise jobs for Engineers and liaise with them.
• Take ownership of incidents and resolve them quickly and efficiently.
• Document issues/problems and escalate them to the 2nd line team.

• A problem-solving attitude and aptitude.
• Good communication skills, both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• An ability to Take Ownership.

APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.