Junior Engineer / IT Apprentice – Ribchester, Lancashire

Estio Training Limited; England; On-site; GBP 16,000; Full time

Job summary

A leading company in IT equipment distribution is seeking a Level 3 Information Communication Technician apprentice. The role involves maintaining IT hardware, providing technical support, and ensuring smooth operations. Candidates should have a passion for technology and meet educational qualifications. This apprenticeship offers real-world training and the potential for full-time employment.

Benefits

POL 54 Employee Benefits Programme

Free parking

22 days annual leave (excluding bank holidays)

Qualifications

• GCSE Maths & English grade 5 or above required.
• A Level in Maths, Physics, ICT, or similar is desirable.
• Technical certifications are a plus.

Responsibilities

• Test incoming hardware for defects or issues.
• Troubleshoot and repair hardware problems.
• Provide 3rd line technical support.

Skills

Troubleshooting

Customer experience focus

Knowledge of computer hardware

Experience with Windows, macOS, and Linux

Education

GCSE Maths & English grade 5 or above

A Level in Maths, Physics, ICT, or similar

Technical certifications

Job description

Level 3 Information Communication Technician

Company: – 1st Technologies

Full Address: Bee Mill, Preston Road, Ribchester, Lancashire, UK, PR3 3XL

Weekly Hours Worked: Monday -Friday 08:30-17:00, 40 hours

Salary: £15,704

Contact Information:
Please reach out via email at [e-mail] or call 0113 3500 333

About the Company:

1st Technologies was formed in 1997 and is a global UK distributor of refurbished IT equipment, serving domestic UK, European, and worldwide export markets. They deal with brands like Dell, HPE, Supermicro, and others, specialising in servers, workstations, networking devices, and high-quality refurbished desktops, laptops, and components. The company focuses on extending the lifecycle of IT assets through advanced technology solutions. This is a great time to join as they expand.

Job Description:

As a Junior Engineer / Level 3 ICT Apprentice, you will maintain the integrity and functionality of incoming IT hardware, manage hardware returns, provide technical support, and escalate complex issues. Your work will ensure smooth computer system operations and high-quality support services. A passion for technology and excellence is essential.

Key Responsibilities:

• Test incoming hardware for defects or issues.
• Troubleshoot and repair hardware problems.
• Verify received items against purchase orders.
• Keep records of tests, repairs, and audits.
• Document equipment status, issues, and resolutions.
• Diagnose and repair customer devices, including servers, workstations, desktops, laptops, and peripherals.
• Identify root causes of technical issues and resolve them.
• Handle returns efficiently to ensure customer satisfaction.
• Provide 3rd line technical support as an escalation point.
• Install, configure, and maintain systems and software.
• Collaborate with support teams to resolve issues.
• Document activities accurately in the ticketing system.
• Stay updated on new technologies and best practices.
• Maintain a clean, safe workspace.
• Dispose of electronic waste responsibly.
• Complete checklists and report issues to the manager.
• Update the PRO process and keep all parties informed.

Qualifications:

• GCSE Maths & English grade 5 or above.
• A Level in Maths, Physics, ICT, or similar (desirable).
• Technical certifications (desirable).

Skills & Personal Qualities:

• Experience troubleshooting and repairing hardware components like CPUs, RAM, drives, motherboards.
• Knowledge of computer hardware, OS, and software.
• Familiarity with diagnostic tools and troubleshooting software.
• Experience with Windows, macOS, and Linux.
• Friendly attitude and focus on customer experience.
• Ability to lift equipment up to 25kg.

Personal Qualities:

• Attention to detail and following procedures.
• Independent worker with good time management.
• Organized and efficient.

What we offer:

• POL 54 Employee Benefits Programme
• Free parking
• 22 days annual leave (excluding bank holidays)

Future Prospects:

Potential for full-time employment after apprenticeship completion.

For more info or to apply, contact [e-mail] or call 0113 3500 333. We look forward to hearing from you!

Training provided:

Virtual apprenticeship training by experienced industry trainers. The programmes are designed around real-world use of modern technology, enabling practical skills application. Learners receive coaching and guidance to maximize their work experience. Successful completion grants an accredited Level 3 ICT Technician qualification, covering management of ICT infrastructure, automation, support prioritization, compliance, and supporting business information systems.