Applications Support - BUSTLING ENVIRON - FAST PACE - SIMPLE

Interface Recruitment UK; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

A forward-thinking organization is seeking a skilled IT Application Specialist to provide comprehensive support to a large user base. This role involves working closely within a dynamic team, delivering high-quality technical assistance based on a Microsoft application stack. The ideal candidate will possess strong problem-solving abilities and exceptional communication skills, ensuring effective collaboration across various departments. Join an established company that values initiative, teamwork, and continuous learning, while enjoying an attractive benefits package including generous holiday entitlement and professional development opportunities.

Benefits

Stakeholder pension scheme

Bonus Scheme

Life Cover

25 days holiday plus additional days

Paid course fees for professional qualifications

Social club with discounts

Childcare vouchers

Subsidised restaurant

Simply Health Cash Plan

Online employee benefits scheme

Qualifications

• 4+ years of IT support experience in a mission-critical environment.
• Strong understanding of ITIL best practices and problem-solving skills.

Responsibilities

• Provide technical support for Microsoft application stack to 2000 users.
• Mentor junior colleagues and ensure quality support across applications.

Skills

Technical Support

Problem-Solving Skills

Teamwork

Communication Skills

Analytical Mind

Education

Relevant IT Degree

A-Level or Equivalent Degree

Tools

Microsoft IIS

Microsoft SCOM

SSL Certificates/PKI

ITIL Framework

Job description

We are looking for a Microsoft bias IT Application Specialist to work for a large multinational and long-established organisation. Working as part of an IT department, you will be responsible for providing varied technical support to around 2000 users. It is assumed you are a savvy senior support engineer with a good grasp of typical O/S and infrastructure including IIS. This is a very busy team who work closely together, so you must be an excellent team player. The ability to show initiative and take ownership of tasks is essential. An analytical mind and positive attitude is key to succeeding in this role.

Responsibilities

1. Be a key technical resource for the delivery of services based on a Microsoft application stack.
2. Handle in-service problem investigation, proactive maintenance, and incident resolution, using the ITIL framework.
3. Be responsible for quality and execution of support throughout our application estate, mentoring junior colleagues.

Qualifications

1. Relevant IT Degree OR equivalent industrial experience.

Experience

1. Proven track record in supporting mission-critical IT systems including line of business application services and preferably within an Enterprise-level environment.
2. Proven track record of dealing with other IT functions, other business functions, and software vendors/support in resolving application issues.
3. A proven track record of teamwork demonstrating strong communication and interpersonal skills.
4. Demonstrates strong problem-solving skills and an ability to communicate complex technical information to both technical and non-technical people.
5. An understanding of the ITIL Framework and ITIL best practices.
6. Proven track record of working to deadlines demonstrating organisational and time management skills.
7. Proven track record of producing and maintaining support documentation and procedures.
8. Demonstrates a willingness to learn new technologies.

Experience in any of the following is essential:

1. Significant working experience of Microsoft IIS (preferably IIS 7.5 +).
2. Management of multi-layer load balanced websites (preferably in an ecommerce/banking environment).
3. Microsoft SCOM monitoring.
4. SSL Certificates/PKI.
5. Security vulnerability scanning & remediation.
6. ITIL foundation.

Package Description

1. Stakeholder pension scheme.
2. Bonus Scheme.
3. Life Cover.
4. 25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hour’s basis).
5. A range of preferential employee savings & insurance products.
6. Paid course fees to study for a professional qualification (where relevant to the role).
7. Special offers with membership of our Staff Association.
8. Social club offering generous discounts as well as events and trips away.
9. Childcare vouchers.
10. Popular subsidised restaurant.
11. Head Office onsite shop and internet café.
12. An opportunity to join Simply Health Cash Plan – offering twenty annual benefits including dental care, optical care, and physiotherapy.
13. Option to donate to charity direct through Payroll Giving.
14. Online employee benefits scheme offering discounts with hundreds of high street and online retailers.
15. Eye Tests.
16. More senior roles also offer access to group income protection and private medical care.

Education Requirements

1. A-Level or Equivalent Degree Desirable.

Experience Requirements

1. 4+ Years IT Support Experience.

Industry

1. Financial Services.

Job Location

1. Leeds.

Qualifications

1. MCP Desired.

Skills

1. See Above.

Work Hours

1. Full time.