Project Finance Senior Analyst

Booker Group plc; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading retail company in Manchester is seeking a talented Senior IS Analyst to join their Branch Systems Field Support team. The ideal candidate will have strong problem-solving abilities and a passion for delivering top-notch customer service. This field-based role requires great technical knowledge, with responsibilities including managing the Business Centre Asset system and providing support across various centers. Frequent travel and participation in out-of-hours support are required. Join us and help improve customer satisfaction while mentoring your team.

Qualifications

• Strong technical skills and experience in IS analysis.
• Ability to work calmly under pressure.
• Experience in managing projects and support functions.

Responsibilities

• Manage the Business Centre Asset system administration.
• Adhere to system KPIs.
• Generate management information reporting.
• Manage Support/ServiceDesk updates.
• Support delivery of the Branch/Field Systems roadmap.
• Deputise in the absence of the IS Manager.
• Lead direct reports and conduct regular performance reviews.

Skills

Problem-solving

Customer service

Proactivity

Mentoring

Job description

We're on the lookout for a talented and motivated Senior IS Analyst to join our Branch Systems Field Support team at Booker. If you're great with technology, love solving problems, and take pride in delivering top-notch customer service, this could be the role for you. In this job, you'll take the lead on projects and provide support across our Business Centres, Distribution Centres, and Support Centres. Your work will directly help us improve customer satisfaction and boost cash profit. You'll also be a key escalation point for the Field Service team and wider IT department, so being calm under pressure is a must. We're after someone proactive who's always thinking about how to make things better. You'll also mentor and support colleagues, sharing your knowledge to help the whole team grow. Please note, this is a field-based role so frequent travel will be required. From time to time, you'll be part of our out-of-hours telephone support rota, making sure the business runs smoothly even outside normal office hours.

Responsibilities

• Manage the Business Centre Asset system administration.
• Adhere to system KPIs.
• Generate management information reporting.
• Manage Support/ServiceDesk updates.
• Support delivery of the Branch/Field Systems roadmap.
• Deputise in the absence of the IS Manager as required.
• Lead any direct reports and conduct regular 121's and performance reviews.