House Manager jobs in United Kingdom

Blue Arrow is recruiting a Front of House Coordinator to join our client’s team based in the Swansea area.

Salary: £28,000 p.a.

Hours: Monday to Friday (hours to be discussed)

Contract: Permanent

Our client is looking for an energetic, motivated individual to provide a welcoming and professional service to all visitors and to manage the day to day running of the building, its visitors and tenants.

• Handle phone calls, emails and enquiries on behalf of the building and serviced office company.
• Manage incoming and outgoing post and deliveries.
• Maintain the reception and common areas to a high standard (liaising with the building manager and cleaning company as necessary).

• Manage client onboarding including office tours, agreements and setup.
• Assist in administering serviced office and virtual office agreements, ensuring documentation is accurate and compliant.
• Coordinate meeting room bookings and ensure spaces are prepared to an appropriate standard.
• Handle tenant queries promptly and professionally, maintaining excellent client relationships.
• Promote and upsell meeting rooms, additional services and upgrades to maximise revenue.
• Assist with tenant communications, newsletters and community building activities.
• Ensure office and communal spaces are clean, well presented and maintained in coordination with cleaners/suppliers.

• Liaise with building manager, cleaners, suppliers, contractors and service providers to ensure smooth building operations.
• Maintain office supplies and place orders when required.
• Report and follow up on any maintenance or facilities issues.
• Support marketing efforts by assisting tours, viewing and promotional activities.
• Contribute ideas to improve client services, tenant retention and operational efficiency.

• Strong customer service and client relationship skills. Previous experience in reception, office administration or hospitality or serviced offices preferred.
• Excellent organisation and administrative ability with attention to detail.
• Confident in handling financial processes (invoices, payments reports).
• Ability to work independently and take ownership of responsibilities.
• Proficient in Microsoft Office Suite; experience with CRM or serviced office software an advantage.

• Professional, approachable and confident.
• Strong communicator with excellent interpersonal skills.
• Proactive, solutions focused and highly organised.
• Comfortable multitasking in a dynamic work environment.

If you feel you would be suitable for the above role, please submit your CV for immediate response.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.