Front of House Co-ordinator

Booker; South Queensferry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK food wholesaler is seeking a customer service assistant to support the Customer Service Supervisor. You will deliver fast and efficient service while ensuring customer satisfaction across various channels. This role demands strong communication skills and attention to detail, as you will oversee customer accounts and lead by example. With a commitment to diversity and accessibility, this position offers unique opportunities for growth and flexibility in your work-life balance.

Qualifications

• Ability to support customer service operations and supervision effectively.
• Strong attention to detail for accurate customer account management.
• Excellent communication skills to interact with customers.

Responsibilities

• Support the Customer Service Supervisor and ensure accuracy in accounts.
• Provide fast and efficient customer service in various roles.
• Take charge of the customer service operation when needed.

Skills

Customer service

Communication skills

Attention to detail

Leadership

Dynamic approach

Job description

Job Summary

You will support the Customer Service Supervisor to ensure that our customers needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.

Responsibilities

• Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.
• Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.
• Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.
• An ability to lead from the front and be able to prioritise your workload.
• Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.
• Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.
• A good eye for detail as you will be involved with various administrative duties.

Company Information

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity & Inclusion

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

Workplace Flexibility

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

Eligibility & Application

We're proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco.

For more information about us please visit www.bookergroupjobs.co.uk