Luxury Front Office Butler – Guest Experience Champion

Mandarin Oriental Hotel Group Limited; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury hotel group in London is seeking a Butler for their Front Office team. The role requires you to be the main contact for Suite guests, facilitating their needs and ensuring all preferences are met. Ideal candidates will have experience in high-end settings, excellent communication skills, and the ability to multitask. The position involves flexible shift patterns, including weekends. This is a unique opportunity to deliver exceptional service in a prestigious environment.

Benefits

Complimentary nights in hotels

Health benefits and wellness programmes

50% discount on food & beverage

Increased holiday entitlement with service

Paid charity day

Employee recognition programmes

Access to hospitality action assistance

Qualifications

• Previous experience in a high-end luxury environment.
• Fluent in English, both verbal and written.
• Flexibility to work varying shifts, including weekends.

Responsibilities

• Main contact for Suite guests, ensuring their needs are met.
• Communicate guest preferences to relevant departments.
• Prepare Suites with amenities and known preferences.

Skills

Excellent communication skills

Multitasking

Proactive approach

Attention to detail

Competency in Microsoft Office

Job description

A leading luxury hotel group in London is seeking a Butler for their Front Office team. The role requires you to be the main contact for Suite guests, facilitating their needs and ensuring all preferences are met. Ideal candidates will have experience in high-end settings, excellent communication skills, and the ability to multitask. The position involves flexible shift patterns, including weekends. This is a unique opportunity to deliver exceptional service in a prestigious environment.