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Service Advisor
Job summary
An automotive main dealer in Birmingham is seeking a Service Advisor for a hybrid role to enhance their busy service department. The position requires experience in service advisory roles, excellent customer communication skills, and the ability to upsell service work. The company offers competitive pay, bonuses, and extensive training with opportunities for career progression. Applicants should hold a full UK driving licence for at least 6 months and demonstrate experience with dealership database software.
Benefits
Qualifications
- Experience within a Service Advisor role is required.
- Full UK driving licence for at least 6 months with fewer than 9 penalty points required.
Responsibilities
- Deliver an outstanding customer experience from greeting to departure.
- Professionally communicate with customers about service and repair work required.
- Produce Job Cards on in-house computer systems.
- Update Customers and Vehicle Records.
- Prepare and complete Invoices.
- Advise Customer on estimated costs of repairs and timescales.
Skills
Tools
We are currently advertising on behalf of an automotive main dealer who is recruiting for a Service Advisor (Hybrid Role – On-site and Remote) to assist in their busy service department in the Birmingham area.
Our Motor Trade Client is seeking a Service Advisor (Hybrid Role – On-site and Remote) who is high performing and can provide only the best level of customer service.
- Competitive pay & bonus scheme
- Hybrid working model (after initial training)
- Comprehensive training at our residential induction academy
- Career development and progression opportunities
- Exclusive discounts on vehicles, services, parts, and more
- Generous holiday entitlement and voluntary leave options
- Supportive, inclusive work culture with active diversity networks
- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Full UK driving licence held for at least 6 months with fewer than 9 penalty points
- Familiarity with using Motor Dealership Database Software
- Deliver an outstanding customer experience from greeting to departure
- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in‑house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad‑Hoc Duties as the role requires
For your hard work, our client is offering a salary of up to £28,000 with OTE of circa £35,000.
To apply for this Service Advisor position, please forward your CV to Archie Lawson, quoting the job reference number or call our office for a chat about this position.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.