Customer Service Advisor

Livin Housing Limited; City Of London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading housing service provider in London is seeking a Customer Service Advisor to join their Tower Hamlets team. The role involves handling repair and non-repair queries, ensuring high standards of customer service. Candidates should be reliable, organised, and possess strong communication skills. The position offers competitive salary and various employee benefits including annual leave and volunteering opportunities.

Benefits

25 days annual leave plus bank holidays

Annual Fun Day

Volunteering Leave

Discounts on groceries and holidays

Family friendly policies

Qualifications

• Experience handling customer service queries.
• Ability to use a customer relationship management system.
• Strong communication skills with stakeholders.

Responsibilities

• Handle repair and non-repair queries professionally.
• Diagnose repairs accurately using the operating system.
• Maintain a customer-focused approach in communication.
• Record and respond to communication per standard procedures.

Skills

Outgoing

Hardworking

Organised

Reliable

Time management

Problem-solving

Job description

Annual salary: up to £27,077.51

Customer Service Advisor

Tower Hamlets

Salary £27,077.51 per annum

Full Time – Permanent, Monday- Friday Office based

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role

As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem-solving skills. Based at our Tower Hamlets branch you will be a part of a local team supporting high standards of customer service across housing properties. Whilst ensuring best in class customer service and satisfying all safety, quality and cost control standards.

Role Criteria

• Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments
• Accurately diagnose repairs by using the branch operating system.
• Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.
• Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Laura Bourne ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.