Customer Service Adviser

The New Homes Group; England; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading new homes mortgage specialist is seeking a Customer Service Advisor in Peterborough. The role involves delivering exceptional service and supporting clients with their mortgage needs. Ideal candidates will have a background in customer service and be detail-oriented. Competitive salary with OTE of £28,000 - £30,000, and opportunities for career progression are offered, along with a supportive working environment.

Benefits

33 days holiday

Generous maternity and paternity leave

Contributory workplace pension

Death in service cover

Free health screening

Qualifications

• At least 12 months experience in telephone-based customer service or sales.
• Confident communicator with excellent listening skills.
• Highly organized and motivated to exceed targets.

Responsibilities

• Re-engage and support Lifetime Members for mortgage reviews.
• Deliver exceptional customer service over the phone.
• Maintain accurate client records and handle complex mortgage enquiries.

Skills

Telephone-based customer service experience

Confident communication

Detail orientation

Microsoft Office proficiency

Job description

Customer Service Advisor

Location: Peterborough (Office Based)

Type: Full-time, Permanent

Salary: Competitive basic salary with a realistic OTE GBP28,000 - GBP30,000

Are you ready to take the next step in your customer service career? Join IMH, part of the UK s leading new homes mortgage specialist, The New Homes Group where you ll be a vital part of helping over 70,000 Lifetime Members manage their mortgages with confidence.

Why This Role?

• Exciting career progression: Unlock opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy based on your performance.
• Comprehensive training & support: We invest in your growth with industry-leading training, coaching, and ongoing development.
• Competitive pay + commission: Earn a competitive starting salary with monthly performance-based bonuses, plus the potential for a guaranteed 3-month commission upon joining the company, subject to meeting qualification criteria.
• Great working environment: Beautiful countryside offices in a converted barn with free onsite parking.
• Work-life balance: Monday to Friday, 9AM 5:30PM.

What You ll Do:

• Re-engage and support our Lifetime Members by preparing them for their mortgage reviews.
• Deliver exceptional customer service over the phone with clarity, empathy, and professionalism.
• Maintain accurate client records and handle increasingly complex mortgage enquiries as you grow in the role.
• Be part of a fast-paced, dynamic team where your contribution truly matters.

Who You Are:

• You have at least 12 months experience in telephone-based customer service or sales.
• A confident communicator with excellent listening skills able to explain complex information simply.
• Highly organized, detail-oriented, and motivated to exceed targets.
• Comfortable with Microsoft Office (Excel, Word, Outlook) and quick to learn new software.
• Experience in the mortgage or financial services sector is a plus but not essential!

Perks & Benefits:

• Permanent full-time role with extensive induction and ongoing training.
• 33 days holiday (including bank holidays).
• Generous maternity and paternity leave
• Contributory workplace pension.
• Generous staff referral bonus.
• Death in service cover and free health screening.

Ready to Apply? If you re motivated, disciplined, and eager to launch a rewarding career, we want to hear from you!

Apply now or call Elliott Pennell on (phone number removed) for a confidential chat. Immediate interviews and start dates available!