Customer Service Representative jobs in United States

Location: UK - Hatfield, UK - London | Job-ID: 215000 | Contract type: Standard | Business Unit: Partner Management

At Computacenter, we help some of the world’s leading organisations maximise the value of their technology. As an Associate Partner Manager, you’ll sit at the heart of our partner ecosystem—building trusted relationships, shaping strategy, and driving growth. You’ll be part of a collaborative, high-performing team where every day brings opportunities to connect with suppliers, sales leaders, and senior stakeholders. This role offers variety, influence, and the chance to make a real impact in a business that’s growing globally.

• Develop and manage one or more key partner/supplier relationships, ensuring long-term collaboration and trust
• Build and deliver joint business plans, including sales, marketing, and strategic initiatives
• Negotiate discounts and contracts that maximise profitability for Computacenter
• Design and implement bonus and incentive programs in partnership with purchasing and legal teams
• Provide sales support—optimising tools, reporting, and processes while supporting large-scale transactions
• Act as the go-to contact for escalations, ensuring issues are resolved quickly and effectively
• Coordinate marketing initiatives, events, and campaigns with partners to boost visibility and revenue
• Oversee education and certification programs to strengthen supplier capabilities
• Drive internal alignment across sales, service, and marketing teams

• Strong negotiation and relationship-building skills
• Knowledge of the IT market and partner/supplier ecosystems
• Proven ability to deliver against business plans and targets
• Analytical and strategic mindset with problem-solving abilities
• Excellent communication skills, both written and verbal
• Confidence working in virtual, cross-functional teams
• A degree or equivalent vocational training, plus 3+ years’ professional experience

If you’re commercially minded, people-focused, and excited about shaping strategic partnerships in a fast-moving IT services business, this role could be the perfect next step in your career.

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!