Customer Experience jobs in United States

Portico is currently recruiting for a part-time Floor Host (Housekeeper) to join our team at the London offices of a world-renowned bank.

This is a unique role, focused on the presentation of the office, and plays a significant part in helping our team deliver an exceptional customer experience for all internal and external visitors, ensuring that all areas are maintained to the highest standards.

Responsibilities include resetting meeting rooms, restocking pantries and stationery hubs, and keeping noticeboards up to date. The role also involves ensuring desks and flexible working spaces are ready for colleagues, raising issues or faults via the helpdesk, and collaborating with suppliers to address ongoing issues.

In addition to these duties, the successful candidate will be a friendly, helpful, and familiar face for clients in the office.

Part-time hours: 24 hours per week, with flexible shifts between 3pm-9pm, Monday to Friday.

Salary: £19,706

Note: Candidates will need to undergo a DBS check, a finance check, and provide documentation covering employment and address history for the past five years.

• Build excellent partnerships with cleaning and engineering suppliers through regular communication.
• Work closely with Community Hosts to deliver well-maintained spaces for clients.
• Strong English and communication skills.
• Excellent personal presentation.
• Proficient IT skills for email communication and logging/tracking jobs.
• Experience in a corporate environment is beneficial but not essential.

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank You voucher scheme
• 24-hour personal helpline for counseling and information services
• Access to discounts and benefits platform, offering savings at various retailers
• Training and development opportunities through our Training Academy