Lettings Assistant

JR United Kingdom; Forest of Dean; On-site; GBP 29,000; Full time

Job summary

A community housing organization in Forest of Dean is seeking a Lettings Assistant to support the lettings process, ensuring a warm and effective experience for tenants. The chosen candidate will work collaboratively with teams, assist with administrative processes, and contribute to policy development. Ideal candidates will have experience in lettings, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Experience in lettings services and administration.
• Good negotiation and persuasion skills.
• Knowledge of choice-based lettings systems.
• Ability to communicate effectively with stakeholders.
• Skilled in Microsoft Office and database management.

Responsibilities

• Assist in the lettings process, including preparation and advertising of homes.
• Provide administrative support during the installation of aids and adaptations.
• Contribute to the development of processes and policies.
• Ensure customer voices are heard.

Job description

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Lettings AssistantNewent, Gloucester£28,760.21 per annum PermanentFull time (37 hours per week)
Everyone should have a warm, safe, affordable home.
As our Lettings Assistant, youll play a key role helping people in Gloucestershire and the surrounding areas move into a good home. Working with our tenants and teams, you will deliver effective admin and coordinator support throughout lettings process - including the preparation, advertising and allocation of homes and supporting on the moving out process.
What youll bring to our team
Proactive and organised, youll work together with our teams and external partners to solve problems and ensure the best results for our customers. Youll help make sure tenants voices are heard and help us provide a great customer experience.Drawing on your skills and experience, youll contribute to the development of processes and policies that help us achieve our business objectives and KPIs as well as improving our service.
What were looking for

• Experience in lettings services and administration, good negotiation and persuasion skills.
• A good knowledge of choice-based lettings systems and experience in working with those with identified vulnerabilities would be an advantage.
• Provide administrative support to the successful installation of aids and adaptations within the Groups homes.
• Willing to learn and develop your knowledge of the housing sector.
• Skilled in Microsoft Office, databases management.
• Able to assist in the successful implementation of processes and systems to improve service delivery.
• A good written and verbal communicator that can communicate effectively with all stakeholders.
• Ability to work independently and manage your own workload effectively.

Qualifications

• Good general standard of education
• Institute of Residential Property Management (IRPM) associate or higher.
• Full UK driving licence and access to a vehicle insured for business purposes.
• Customer Service or IT qualification would be an advantage.

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