lavori da Back Office in località United States

Your responsibilities

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

1. Looking after our guests, including check-in and check-out
2. Reviewing and processing bookings, overbookings and options
3. Invoicing, including managing payments, as well as cash transactions and cashing up
4. Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
5. Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Your profile

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

1. Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
2. Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
3. Be open and communicative and have a solid command of English
4. Be a team player and willing to provide assistance across departments – we achieve our results together

Our attractive benefits

• Bonus program: The better the guests rate their stay, the higher the bonus!

• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.

• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.

• Develop personally and professionally: With an extensive onboarding, annual training and coaching at our One University, you will hit the ground running.

• Celebrate together: Whether it's a summer party, Christmas party or our annual international soccer tournament - we celebrate successes together with the team.

• And more...