Front Office Agent

TN United Kingdom; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking passionate individuals to join their team in Manchester. This role emphasizes the importance of guest care, from a warm welcome at check-in to a sincere farewell at departure. Ideal candidates will possess strong hosting skills, a commitment to quality service, and a collaborative spirit. With opportunities for personal and professional development, as well as attractive staff benefits, this position offers a chance to thrive in a multicultural environment. If you're looking to make a meaningful impact in the hotel industry, this is the perfect opportunity for you.

Benefits

Bonus Program

International Career Opportunities

Staff Discounts

Personal and Professional Development

Team Celebrations

Qualifications

• Completed apprenticeship in hotel trade or relevant professional experience.
• Excellent sense of quality and service with strong hosting skills.

Responsibilities

• Manage guest check-in and check-out processes.
• Handle invoicing and cash transactions efficiently.
• Perform administrative tasks across front and back office.

Skills

Hosting Skills

Customer Service

Team Player

Communication Skills

Education

Apprenticeship in Hotel Trade

Professional Experience in Hotel/Catering Industry

Job description

Your responsibilities

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

1. Looking after our guests, including check-in and check-out
2. Reviewing and processing bookings, overbookings and options
3. Invoicing, including managing payments, as well as cash transactions and cashing up
4. Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
5. Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Your profile

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

1. Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
2. Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
3. Be open and communicative and have a solid command of English
4. Be a team player and willing to provide assistance across departments – we achieve our results together

Our attractive benefits

• Bonus program: The better the guests rate their stay, the higher the bonus!

• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.

• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.

• Develop personally and professionally: With an extensive onboarding, annual training and coaching at our One University, you will hit the ground running.

• Celebrate together: Whether it's a summer party, Christmas party or our annual international soccer tournament - we celebrate successes together with the team.

• And more...