Youth Employability: People & Performance Lead

Reed in Partnership; Ipswich; On-site; GBP 36,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Leadership training

Personal development funds

Bi-annual pay reviews

Job summary

Reed in Partnership is recruiting a Business Manager to lead a team across Suffolk. This office-based role requires travel and a focus on performance, stakeholder engagement and People management. You will manage up to 8 Careers Coaches, drive KPI delivery, and ensure high service standards within the Youth Jobs Guarantee programme.

A generous salary and development opportunities accompany the role. You will engage with DPW, JCP and employers, monitor performance using MI tools, and participate

Qualifications

• Previous direct line management of a team is required.
• Experience in or a desire to progress into people management roles including supporting, mentoring and coaching.
• Excellent Stakeholder Management skills and experience.
• Strong administration and written communication/record keeping skills.
• Willingness and ability to travel across the Herts & Essex region.

Responsibilities

• Stakeholder Engagement with key stakeholders, including the DPW, JCP and Employers.
• Performance management, identifying skills gaps, mentoring and coaching staff.
• Management of a small caseload of participants.
• Acting as a part fee earner against agreed targets.
• Identifying skills gaps and co-ordinating training needs.
• Regular informal one-2-one reviews, input into the monthly PAR process, bi-annual reviews and Performance Development Reviews.
• Coaching of co-members by delegating responsibilities.
• Weekly and Monthly checks of all KPI’s.
• Utilising Management Information tools to monitor performance, trends and best practice.
• Monitoring customer services and resolving basic/informal Member/Co-Member complaints.
• Escalating complaints where necessary to the Operations Manager.

Education

Degree or relevant qualification

Job description

Reed in Partnership is recruiting a Business Manager to lead a team across Suffolk. This office-based role requires travel and a focus on performance, stakeholder engagement and People management. You will manage up to 8 Careers Coaches, drive KPI delivery, and ensure high service standards within the Youth Jobs Guarantee programme.

A generous salary and development opportunities accompany the role. You will engage with DPW, JCP and employers, monitor performance using MI tools, and participate