Youth Employment Programs Manager

80 Reed in Partnership Ltd; Ashington; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Award Winning Management & Leadership 

Professional & Personal Development

Bi-annual pay reviews

More benefits available

Job summary

Reed in Partnership is seeking a Business Manager to lead a team, drive performance, and manage key stakeholders across Newcastle/Northumberland. The role is office-based with travel and offers a pipeline of opportunities as contracts develop.

The organisation emphasises flexible working discussions and a pro-active approach to delivering Youth Jobs Guarantee programmes within a supportive, award-winning employer. Salary reflects market range.

Qualifications

• Previous direct line management of a team.
• A personal track record of working towards and achieving targets (minimum 1 year experience) in an Employment Adviser or Employment Trainer or equivalent role.
• Evidence of experience in or a desire to progress into a people management role including supporting, mentoring and coaching and developing an individual.
• Excellent Stakeholder Management skills and experience.
• Strong administration and written communication/keeping record keeping skills.
• Willingness and ability to travel across the Herts & Essex region.

Responsibilities

• Stakeholder Engagement with key stakeholders, including the DPW, JCP and Employers.
• Performance management, identifying skills gaps, mentoring and coaching staff
• Management of a small caseload of participants.
• Acting as a part fee earner against agreed targets
• Identifying skills gaps and co-ordinating training needs
• Regular informal one-2-one reviews, provide input into the monthly PAR process, bi-annual reviews and Performance Development Reviews
• Coaching of co-members by delegating responsibilities
• Weekly and Monthly checks of all KPI’s
• Utilising Management Information tools to monitor performance, trends and best practice
• Monitoring customer services and resolving basic/informal Member/Co-Member complaints
• Escalating complaints where necessary to the Operations Manager

Skills

Team leadership

Target achievement

Stakeholder management

Travel willingness

Administration

Job description

Reed in Partnership is seeking a Business Manager to lead a team, drive performance, and manage key stakeholders across Newcastle/Northumberland. The role is office-based with travel and offers a pipeline of opportunities as contracts develop.

The organisation emphasises flexible working discussions and a pro-active approach to delivering Youth Jobs Guarantee programmes within a supportive, award-winning employer. Salary reflects market range.