Business Manager

Reed in Partnership; Ipswich; On-site; GBP 36,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Leadership training

Personal development funds

Bi-annual pay reviews

Job summary

Reed in Partnership is recruiting a Business Manager to lead a team across Suffolk. This office-based role requires travel and a focus on performance, stakeholder engagement and People management. You will manage up to 8 Careers Coaches, drive KPI delivery, and ensure high service standards within the Youth Jobs Guarantee programme.

A generous salary and development opportunities accompany the role. You will engage with DPW, JCP and employers, monitor performance using MI tools, and participate

Qualifications

• Previous direct line management of a team is required.
• Experience in or a desire to progress into people management roles including supporting, mentoring and coaching.
• Excellent Stakeholder Management skills and experience.
• Strong administration and written communication/record keeping skills.
• Willingness and ability to travel across the Herts & Essex region.

Responsibilities

• Stakeholder Engagement with key stakeholders, including the DPW, JCP and Employers.
• Performance management, identifying skills gaps, mentoring and coaching staff.
• Management of a small caseload of participants.
• Acting as a part fee earner against agreed targets.
• Identifying skills gaps and co-ordinating training needs.
• Regular informal one-2-one reviews, input into the monthly PAR process, bi-annual reviews and Performance Development Reviews.
• Coaching of co-members by delegating responsibilities.
• Weekly and Monthly checks of all KPI’s.
• Utilising Management Information tools to monitor performance, trends and best practice.
• Monitoring customer services and resolving basic/informal Member/Co-Member complaints.
• Escalating complaints where necessary to the Operations Manager.

Education

Degree or relevant qualification

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£35,500 to £43,000

Job Description

Job Description

Do you pride yourself on your ability to lead and motivate a team?

Do you possess great people management skills and a passion for driving performance?

Then consider the role of Business Manager at Reed in Partnership!

This role is office based, but will involve travel across Suffolk also.

Who we are:

Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Youth Jobs Guarantee is a mandatory programme for 18-21 year oldswho have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

What is this role about?

Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

As a Business Manager, you will be responsible for stakeholder management of key partners, the management of up to 8 Careers Coaches, as well as a small caseload of participants.

Your responsibilities would include:

• Stakeholder Engagement with key stakeholders, including the DPW, JCP and Employers.
• Performance management, identifying skills gaps, mentoring and coaching staff
• Management of a small caseload of participants.
• Acting as a part fee earner against agreed targets
• Identifying skills gaps and co-ordinating training needs
• Regular informal one-2-one reviews, provide input into the monthly PAR process, bi-annual reviews and Performance Development Reviews
• Coaching of co-members by delegating responsibilities
• Weekly and Monthly checks of all KPI’s
• Utilising Management Information tools to monitor performance, trends and best practice
• Monitoring customer services and resolving basic/informal Member/Co-Member complaints
• Escalating complaints where necessary to the Operations Manager

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found Here (https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.reedinpartnershipwork.co.uk%2Fa-rewarding-experience&data=05%7C01%7C%7C90df48a1c0d842887b0208db463f167e%7C3d97076e80d141ff9ebb3c9d9ee234ad%7C0%7C0%7C638181008994781574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=NEfO5lYvbZIWZIgoqYts%2Bj0m6uOvCd5MlbN5SY2tjYY%3D&reserved=0)
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require.

Required skills and experience:

• Previous direct line management of a team
• A personal track record of working towards and achieving targets (minimum 1 year experience) gained in an Employment Adviser or Employment Trainer or equivalent role.
• Evidence of experience in or a desire to progress into a people management role including supporting, mentoring and coaching and developing an individual.
• Excellent Stakeholder Management skills and experience.
• Strong administration and written communication/keeping record keeping skills.
• Willingness and ability to travel across the Herts & Essex region.

Desirable Attributes:

• Experience of working in a fast paced performance target driven environment, this experience may include working within the following sectors/fields; Professional Services (Banking, Finance and Recruitment etc) or Retail etc.
• Experience of managing a business to business sales process.
• Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.