Youth Activities Manager

Disney Parks and Resorts; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in the United Kingdom is seeking a Youth Activities Manager to oversee the operation and management of youth engagement programs on board. The ideal candidate will have extensive experience in child care operations, proven leadership skills, and the ability to maintain high standards of guest service. This shipboard role will require living onboard, offering a unique work environment and opportunities for professional growth.

Qualifications

• Minimum four years recent experience in a high-volume child care operation.
• Minimum three years management experience in a related field.
• Must be at least 21 years of age.

Responsibilities

• Manage the Youth Activities team for various venues.
• Monitor and observe Youth Programs for quality.
• Resolve Guest complaints or issues.

Skills

Guest service skills

Communication skills

Leadership

Organizational skills

Attention to detail

Education

Degree in related field

Tools

Word processing software

Spreadsheet software

Job description

Job Summary:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and forming genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

Responsibilities:

• Responsible for the implementation and handling of the daily operation, Guest and Crew experience aspects for all Youth spaces
• Manage the operation and lead the Youth Activities team responsible for the following venues:
  • It's A Small World Nursery
  • Oceaneer's Club/Lab
  • Edge
  • Vibe
  • Disney Castaway Cay / Disney Lookout Cay
• Provide leadership for all direct reports. Responsibilities include, but are not limited to:
  • Manage the daily schedules for Youth Activities Staff
  • Managing personnel files
  • Conducting performance reviews, including discipline as needed
  • Ensuring Project Onboard compliance
  • Monitoring STAR, while making necessary corrections
  • Oversee onboard training, new hire and ongoing
  • Succession planning
  • Crew recognition and communication
  • Facilitate department meetings
  • Operate within budget guidelines and inventory control
  • Resolve any Guest complaints or issues
• Responsible for Youth Activities Navigator section
• Monitor and observe Youth Programs for Disney show quality
• Adhere to United States Public Health (USPH) policies while ensuring Crew are trained and policies managed
• Function in the role of Youth Activities Counselor or related as needed

Basic Qualifications:

• Minimum four years recent experience in a high-volume child care operation in a recreational, camp or leisure setting
• Minimum three years of current or previous management experience in a related field leading and motivating a large team
• Degree in related field preferred
• Proven experience leading a team
• Exceptional Guest service skills
• Strong presentation and communication skills
• Must be receptive to CPR training while employed with DCL
• Attention to detail and strong organizational skills
• Ability to lead a team and anticipate and solve problems quickly
• Computer skills including word processing and spreadsheet
• Experience managing complex policies and detailed operational procedures
• Be at least 21 years of age
• Willingness to live and work onboard one of our vessels for a certain length of time
• Can work a seven-day, 70-84 hour week with limited time off
• Can follow Disney Cruise Line appearance guidelines
• Appreciate diversity among guests and crew

Additional Information:

This is a SHIPBOARD role.

You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard our growing fleet of ships and Disney's island destinations in The Bahamas, our exceptional crew and cast members provide legendary Disney service and enchanting entertainment to our guests that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.