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Perfect Placement UK Ltd; Belfast City District; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Staff discounts

Cycle to work

Job summary

Perfect Placement UK Ltd in South Belfast is seeking an experienced Workshop Controller to join their established aftersales team. The role focuses on managing workshop operations, maintaining high standards of work and customer satisfaction, and leading the technician team.

The successful candidate will have prior Workshop Controller or senior technician experience, strong organisational skills, and the ability to motivate a team within a professional dealership environment.

Qualifications

• Previous experience as a Workshop Controller or Senior/Lead Technician.
• Strong organisational and leadership skills.
• Ability to manage workshop workflow and motivate teams.
• Full UK driving licence.

Responsibilities

• Oversee daily workshop workflow and allocate jobs.
• Monitor technician performance and ensure timely completion.
• Coordinate with service reception to manage bookings and updates.
• Ensure adherence to warranty and invoicing procedures.
• Deliver excellent customer service and resolve issues promptly.
• Coach and mentor technicians to maintain high standards.
• Maintain workshop productivity and quality control.
• Keep customers informed during the repair process.

Skills

Leadership

Organisational skills

Customer service

Warranty knowledge

Full UK driving licence

Job description

Our client, a reputable franchised dealer in South Belfast, is seeking an experienced Workshop Controller to join their well-established aftersales team. This is an excellent opportunity for a skilled Workshop Controller or a senior technician/leader aiming to advance their career within a dynamic, professional environment. The successful individual will be responsible for managing workshop operations, ensuring high standards of work and customer satisfaction, and motivating the technician team.

Salary and benefits

• Basic salary from £34,476 per year, dependent on experience
• OTE up to £40,000+
• 42.5 hours per week with fixed shifts
• 33 days annual leave, including bank holidays
• Pension scheme and life assurance
• Staff discounts on vehicle servicing and parts
• Cycle to work scheme

Duties of a Workshop Controller

• Oversee the daily workflow of the workshop, allocating jobs efficiently
• Monitor technician performance and ensure timely job completion
• Liaise with the service reception team to manage bookings and customer updates
• Ensure adherence to warranty and invoicing procedures
• Deliver excellent customer service, handling any workshop-related issues promptly
• Support, coach, and mentor the technician team to ensure high standards of work
• Maintain quality control and workshop productivity
• Keep customers informed during the repair process

Requirements of a Workshop Controller

• Previous experience as a Workshop Controller or Senior/Lead Technician
• Strong organisational skills with the ability to manage workflow effectively
• Confident in evaluating technician performance and motivating teams
• Knowledge of warranty procedures and service processes
• Ability to work efficiently under pressure
• Full UK driving licence

This Workshop Controller role offers a competitive salary package, excellent career development prospects, and the chance to work within a leading dealership group. The ideal individual will be proactive, organised, and driven to achieve operational excellence.