Onsite Service Coordinator – Machinery & Fleet Support

SMT GB; Duxford; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company pension

Healthcare cash plan

GP service

Enhanced sick pay

Enhanced family leave

Employee discounts

Cycle to Work

Electric vehicle salary sacrifice

Training & development

Long service awards

Volunteer day

Christmas shutdown

Employee Council participation

Job summary

SMT GB in Duxford is seeking a proactive Service Coordinator to manage end-to-end servicing and repair activities, ensuring engineers, parts and resources are planned to deliver excellent customer service. You will coordinate diaries and quotations, monitor progress and costs, and support compliance with safety, health, environmental, and quality standards.

The role demands strong organisation, good IT skills, and the ability to multitask in a fast-paced environment to ensure a consistently high

Qualifications

• Experience in a service coordination, scheduling, planning or service administration role.
• Excellent customer service and communication skills, with the ability to engage professionally at all levels.
• Strong IT skills, including a good working knowledge of Microsoft Office applications, particularly Excel.
• The ability to understand and interpret technical reports and mechanical terminology.
• Excellent organisational and time management skills, with the ability to prioritise competing demands.
• A proactive, adaptable approach and the ability to work both independently and collaboratively within a team.
• Experience working in a fast-paced environment where attention to detail and effective resource management are essential.

Responsibilities

• Coordinating engineer diaries, labour, parts and resources to support the successful completion of service and repair work.
• Raising quotations and managing additional repairs identified through engineer reports, inspections and customer requests.
• Monitoring job progress, costs and service performance to ensure customer issues are resolved in a timely manner.
• Supporting compliance with SMT GB's Safety, Health, Environmental and Quality standards.
• Reviewing technical reports and ensuring jobs, including warranty work, are administered and closed accurately.
• Supporting the Service Delivery Manager with resource planning, performance management and engineer development.
• Managing multiple priorities while striving to achieve operational KPI targets and deliver a consistent customer experience.

Skills

Customer service

Communication

Organisational skills

Time management

Multitasking

Teamwork

Tools

Microsoft Office

Excel

Job description

SMT GB in Duxford is seeking a proactive Service Coordinator to manage end-to-end servicing and repair activities, ensuring engineers, parts and resources are planned to deliver excellent customer service. You will coordinate diaries and quotations, monitor progress and costs, and support compliance with safety, health, environmental, and quality standards.

The role demands strong organisation, good IT skills, and the ability to multitask in a fast-paced environment to ensure a consistently high