Workshop Controller & Performance Lead

Swansway Group; Stafford; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Holidays that increase with length of

Your Birthday off

Company Pension Scheme

Death in Service Benefit

Long service recognition

Annual flu jab

Discounts on products and services

Cycle to work scheme

Employee recruitment referral payments

Employee assistance programme

Job summary

Swansway Group is seeking a Workshop Controller to lead and motivate a team of vehicle technicians and apprentices, ensuring high productivity and first-time repair quality. You will collaborate with the Aftersales Manager to optimise workshop efficiency, safety, and housekeeping across multiple brands within a franchised setting.

You will allocate daily workloads, review processes, and assist with complex jobs while maintaining customer satisfaction and service standards in a busy environment.

Qualifications

• 2 years experience in a Senior Technician role or currently a Workshop Controller in a franchised dealership.
• Excellent communicator with Service Advisors and Technicians.
• Able to motivate a team and meet daily targets.

Responsibilities

• Allocate work to the Technician team and monitor performance.
• Assist technicians with complex jobs and provide troubleshooting support.
• Ensure servicing work is carried out correctly, on time and to customer satisfaction.
• Record technician time and write technical reports and recommendations.
• Work with colleagues and other departments to ensure a seamless service for customers.

Skills

Team leadership

Communication

Workshop management

Time management

Job description

Swansway Group is seeking a Workshop Controller to lead and motivate a team of vehicle technicians and apprentices, ensuring high productivity and first-time repair quality. You will collaborate with the Aftersales Manager to optimise workshop efficiency, safety, and housekeeping across multiple brands within a franchised setting.

You will allocate daily workloads, review processes, and assist with complex jobs while maintaining customer satisfaction and service standards in a busy environment.