Workshop Controller

Swansway Group; Stansty; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Holidays that increase with length of

Your Birthday off

Company Pension Scheme

Death in Service Benefit

Flexible working patterns

Cycle to work scheme

Job summary

Swansway Group in Wales is seeking a Workshop Controller to work with the Aftersales Manager to drive productivity and uphold high standards of first-time repair in a clean, safe workshop.

You will allocate work, monitor performance, coach technicians and apprentices, ensure servicing is carried out on time, and collaborate with Service Advisors to meet customer expectations. The role emphasizes quality, health and safety, and continuous process improvement.

Qualifications

• 2 years of experience in a Senior Technician role or currently a Workshop Controller in a franchised dealership
• Team player with the ability to motivate a team
• Excellent communicator, able to work with Service Advisors and Technicians

Responsibilities

• Allocate work to the Technician team and monitor performance
• Assist technicians with complex jobs and provide troubleshooting guidance
• Record technician time and write technical reports and recommendations
• Collaborate with Service Advisors to maintain service standards and customer satisfaction
• Schedule work to meet customer needs and parts availability
• Provide estimates for servicing and repairs and set timescales
• Coach and develop technicians and apprentices to meet targets and business objectives

Skills

Team leadership

Mentoring

Effective communication

Workshop productivity

Job description

As a Workshop Controller for Swansway, you’ll work with the Aftersales Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.

The role will be to oversee and manage daily workloads for the Technician team and support the front of house team to manage expectations to maximise the efficiency and performance of the workshop. You will be required to constantly review processes to ensure we achieve the highest levels of quality, housekeeping, health and safety and productivity.

Day to day you will allocate work to the team and monitor performance, you will assist and troubleshoot with complex jobs and motivate the team to achieve daily targets

• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
• Allocating working within the team
• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
• Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy
• Working with colleagues and other departments to ensure a seamless service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Providing estimates for servicing and repairs and setting timescales
• Assisting technicians with technical challenges and finding the right outcome
• Accurately recording technician time and writing technical reports and recommendations
• Working with Service Advisors to ensure service standards with customers are met

• 2 years experience in a Senior Technician role or currently a Workshop Controller in a franchised dealership
• Team player and the ability to motivate a team
• Excellent communicator, ability to work with Service Advisors and Technicians

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands‑on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!

• Holidays that increase with length of service
• Your Birthday off
• Company Pension Scheme
• Death in Service Benefit
• Long service recognition
• Annual flu jab
• Discounts on products and services that extend to your family and friends
• Cycle to work scheme
• Employee recruitment referral payments
• Employee assistance programme and counselling service
• Occupational health services
• Flexible working patterns
• Car Benefit Scheme for employee or family