Workshop Controller

JLR; Stafford; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Holidays on length of service

Birthday off

Pension scheme

Long service recognition

Flu jab

Family discounts

Cycle to work scheme

Referral payments

Employee assistance programme

Occupational health services

Car benefit scheme

Job summary

Swansway is seeking a Workshop Controller to oversee a busy technician team and collaborate with the Aftersales Manager to deliver high productivity and first-time repair quality. You will allocate daily workloads, support front-of-house, and continuously review processes for safety, quality and efficiency.

daily duties include coaching technicians, scheduling work to meet customer needs, and assisting with complex jobs while driving performance and customer satisfaction.

Qualifications

• Experience managing and coaching vehicle technicians and apprentices.
• Ability to allocate work and monitor performance.
• Strong communication with service advisors and technicians.

Responsibilities

• Manage and coach a team of technicians and apprentices to meet targets.
• Allocate work within the team.
• Ensure servicing work is carried out correctly and on time with customer satisfaction.
• Provide estimates for servicing and repairs with timescales.
• Record technician time and produce reports.
• Work with Service Advisors to uphold service standards.

Skills

Team management

Coaching

Communication

Job description

As a Workshop Controller for Swansway, you’ll work with the Aftersales Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.

The role will be to oversee and manage daily workloads for the Technician team and support the front of house team to manage expectations to maximise the efficiency and performance of the workshop. You will be required to constantly review processes to ensure we achieve the highest levels of quality, housekeeping, health and safety and productivity.

Day to day you will allocate work to the team and monitor performance, you will assist and troubleshoot with complex jobs and motivate the team to achieve daily targets.

Day-day Duties

• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
• Allocating working within the team
• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
• Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy
• Working with colleagues and other departments to ensure a seamless service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Providing estimates for servicing and repairs and setting timescales
• Assisting technicians with technical challenges and finding the right outcome
• Accurately recording technician time and writing technical reports and recommendations
• Working with Service Advisors to ensure service standards with customers are met

About you

• 2 years experience in a Senior Technician role or currently a Workshop Controller in a franchised dealership
• Team player and the ability to motivate a team
• Excellent communicator, ability to work with Service Advisors and Technicians
• Holidays that increase with length of service
• Your Birthday off
• Company Pension Scheme
• Long service recognition
• Annual flu jab
• Discounts on products and services that extend to your family and friends
• Cycle to work scheme
• Employee recruitment referral payments
• Employee assistance programme and counselling service
• Occupational health services
• Car Benefit Scheme for employee or family