Workshop Controller: Lead Tech Team to Peak Productivity

Swansway Group; Stansty; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Holidays that increase with length of

Your Birthday off

Company Pension Scheme

Death in Service Benefit

Flexible working patterns

Cycle to work scheme

Job summary

Swansway Group in Wales is seeking a Workshop Controller to work with the Aftersales Manager to drive productivity and uphold high standards of first-time repair in a clean, safe workshop.

You will allocate work, monitor performance, coach technicians and apprentices, ensure servicing is carried out on time, and collaborate with Service Advisors to meet customer expectations. The role emphasizes quality, health and safety, and continuous process improvement.

Qualifications

• 2 years of experience in a Senior Technician role or currently a Workshop Controller in a franchised dealership
• Team player with the ability to motivate a team
• Excellent communicator, able to work with Service Advisors and Technicians

Responsibilities

• Allocate work to the Technician team and monitor performance
• Assist technicians with complex jobs and provide troubleshooting guidance
• Record technician time and write technical reports and recommendations
• Collaborate with Service Advisors to maintain service standards and customer satisfaction
• Schedule work to meet customer needs and parts availability
• Provide estimates for servicing and repairs and set timescales
• Coach and develop technicians and apprentices to meet targets and business objectives

Skills

Team leadership

Mentoring

Effective communication

Workshop productivity

Job description

Swansway Group in Wales is seeking a Workshop Controller to work with the Aftersales Manager to drive productivity and uphold high standards of first-time repair in a clean, safe workshop.

You will allocate work, monitor performance, coach technicians and apprentices, ensure servicing is carried out on time, and collaborate with Service Advisors to meet customer expectations. The role emphasizes quality, health and safety, and continuous process improvement.