Workshop Controller - Mercedes Benz

TN United Kingdom; Essex; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Workshop Controller to join their dynamic team. This role offers a fantastic opportunity for those looking to step into management within a thriving dealership. You will be responsible for allocating work to technicians, ensuring high productivity and customer satisfaction. With a commitment to diversity and inclusion, the company provides comprehensive training, generous benefits including 33 days holiday, and a supportive work environment. If you're passionate about delivering exceptional customer experiences and thrive in a collaborative atmosphere, this position is perfect for you.

Benefits

33 days holiday

Birthday day off

Great pension

Generous commission schemes

Reward savings

Mental health support

Nutritional and financial advice

Digital GP access

Qualifications

• Experience in managing a workshop is preferred.
• Strong communication skills to liaise with customers and technicians.

Responsibilities

• Allocate work to technicians and ensure standards are met.
• Communicate repair times and keep customers updated.
• Report issues during work to resolve problems promptly.

Skills

Customer Service

Team Management

Communication

Problem Solving

Education

High School Diploma

Automotive Management Training

Job description

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Client:

Jardine Motors Group

Location:

Job Category:

Finance

EU work permit required:

Yes

Job Reference:

25cd74da73a3

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Overview of role

Do you have previous experience or are you looking for your first step into managing a successful workshop? Are you seeking a new challenge within a growing dealership supported by a strong management team? If so, Jardine Motors Group wants to hear from you!

We value exceptional customer experiences, and as a Workshop Controller, you will work alongside technicians and the Aftersales Manager to ensure work standards and time scales are consistently met.

Jardine Motors Group represents 13 premium and luxury car brands across more than 50 UK locations. We are proud to be listed in the Inclusive Top 50 UK Employers, prioritising outstanding customer service above all.

Duties, Responsibilities & Person Specification

Why work with us?

• We nurture talent with comprehensive training and development opportunities.
• We promote an inclusive and diverse culture where everyone can be themselves and thrive.
• Our benefits include 33 days holiday (including bank holidays), a birthday day off, a great pension, generous commission schemes, reward savings, and more.
• Your wellbeing is important to us, with access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 Mental Health First Aiders.

About the role:

• Allocate work to Technicians, ensuring standards and time scales are met.
• Communicate with Service Advisors about repair times, keeping customers updated.
• Ensure all work is completed within the allocated time to maintain high productivity.
• Report and seek advice on any issues during work to resolve problems promptly and keep customers informed.

Jardine Motors Group is an Equal Opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, or any other protected characteristic.

We are recognized as a Disability Confident Committed employer and will provide reasonable accommodations during the recruitment process. Please inform us if you need any accommodations.