Workshop Controller

TN United Kingdom; Norwich; On-site; GBP 36,000 - 40,000; Full time

Job summary

An established industry player is seeking a highly skilled Workshop Controller in Norwich. This pivotal role involves overseeing workshop operations, ensuring customer satisfaction, and managing a team of technicians. The successful candidate will be responsible for performance management, quality checks, and compliance with health and safety standards. With a competitive salary and potential for bonuses, this position offers an exciting opportunity to drive revenue while maintaining high ethical standards. If you are passionate about the automotive industry and excel in a customer-facing role, this position is perfect for you.

Benefits

Pension Scheme

Training and Development

Performance Bonus

Qualifications

• Experience as a Workshop Controller in a dealership environment.
• Strong leadership and team management skills.

Responsibilities

• Liaising with Service Department and ensuring compliance.
• Managing technician performance and conducting audits.

Skills

Customer Satisfaction

Performance Management

Coaching and Development

Quality Checking

Health and Safety Compliance

Tools

MOT Equipment

Workshop Management Software

Job description

Hand on Workshop Controller Norwich

Our client, a fantastic main dealer in the Norwich region, is looking to hire a highly skilled and experienced Workshop Controller.

Our client is known for its customer care. The Workshop Controller role is a key position within the dealership. The responsibilities include liaising with the Service Department, answering queries from other departments and customers, quality checking, ordering parts, conducting audits and ensuring compliance, as well as health and safety.

As the line manager for technicians, the Workshop Controller is responsible for performance management, coaching, and development of the team, along with working hands-on. The role involves carrying out light duties and MOTs when required. This is a customer-facing role, which may include road tests and managing query resolution. The Workshop Controller is expected to uphold the highest ethical standards and will spend approximately 50% of the time on tools and 50% off tools.

Key Responsibilities:

1. Customer Satisfaction: Assist management in implementing and maintaining effective processes to achieve high customer satisfaction.
2. Generating Gross Profit: Maximise revenue by increasing hours available, driving revenue per transaction, adhering to VHC processes, and motivating product sales.
3. Workshop Loading: Distribute and control the work issued to technicians to maximise quality and efficiency.
4. Supervising the Team: Lead, motivate, coach, and develop the team to meet daily objectives.
5. Parts Liaison: Maintain a strong relationship with the parts department to ensure parts availability.
6. Documentation Quality: Ensure accurate completion of all relevant documentation for each repair.
7. Manufacturer Warranty Standards: Ensure compliance with manufacturer warranty standards and requirements.

Benefits of this Workshop Controller role:

• £36,000 basic salary + bonus, negotiable depending on experience
• £40,000 OTE
• Pension Scheme
• Training and Development

Perfect Placement has over 2000 Motor Trade jobs across the UK. If you're seeking a new role in the automotive industry, trust our team of experts with your job search.

If you're interested in this Workshop Controller position in the Catton area, please contact Danielle Axtell Carty at Perfect Placement today.